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Legal fees in British Airways data breach case hit £1,000 to £3,400 per person

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People who signed up for the British Airways data breach lawsuit via PGMBM, the biggest of the law firms taking part, received their settlement notices yesterday.

We are not allowed to disclose the amount but it was peanuts compared to the huge sums that had been suggested. Here is a press story from January 2021 where one of the law firms involved is suggesting that claimants would receive ‘an average’ of £6,000, implying many would get more. Some chance.

What is not confidential is the bill run up by the lawyers. The size of this bill gives an indication of the scale of the damages it was assumed British Airways would pay, and implies that someone did seriously believe the £6,000 figure.

Legal fees in British Airways data breach case exceed £1,000 per person

The level of legal fees charged varies, oddly. I have seen a Category 1 letter, where there was evidence of fraud based on the leak, allocated over £3,400 of legal costs. Another person in Category 1 was allocated just £1,000.

For a Category 2A claim, where there was no proof that the accessed data was used, the legal fees seem to be around £1,100. On top of this, there were expenses of over £150.

Actual expenses were far higher. As we reported back in February, the lawyers lost a court case where they attempted to include the costs of their TV and social media advertising campaigns in their reclaimable expenses.

PGMBM claimed that it had spent £443,000 on advertising so far and intended to spend another £557,000 before the case was heard. At the High Court, Mr Justice Saini decided that this was general marketing expenditure and was not reclaimable from the client. You can read more in the Law Society Gazette here.

Luckily for claimants, their exposure to legal fees and expenses is capped at 35% of the compensation received.

Without going into numbers, 35% of the settlement amount – at least for those in Category 2 who could not prove that their data was stolen – isn’t going to make much of a dent in the £1,000 to £3,400 of legal fees once the third party expenses and the £1m advertising budget is paid. Those who signed up early were promised 100% of their settlement, meaning even less for the lawyers.

PGMBM did say that British Airways has made a ‘contribution’ to these costs so there may be some profit for the lawyers at the end of the day. It certainly isn’t a bonanza though.

British Airways may have played this right. It made a settlement offer which was a fraction of the numbers that had been banded around when the lawsuits were launched. There was a real risk that, if the case had gone to trial, the judge would have decided that BA’s offer was reasonable, that the lawyers should have accepted and that the case should be thrown out.

At the very least, the case would probably have proceeded with a final settlement being made at the offer BA suggested, and with the lawyers being saddled with additional legal fees.

At the end of the day, the case has not been a great result for anyone involved.

Looking at online comment elsewhere, you had people originally claiming they were taking part in the action “purely as a point of principle” before turning angry when it turned out that the proceeds were going to get them a weekend in a Holiday Inn rather than a week-long five star holiday. Meanwhile, BA is hit by a cash outlay at the same time as it has to decide whether to make more redundancies, or otherwise start paying staff not to work, as the end of furlough approaches next month.

In the meantime, keep an eye on your social media feeds for ads asking you to join the easyJet data breach case. A quick Google search for “easyjet data breach claim” brings up various firms claiming you can get £2,000 by signing up. I wouldn’t bet on it.


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Comments (144)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Brian P says:

    “Looking at online comment elsewhere, you had people originally claiming they were taking part in the action “purely as a point of principle” before turning angry when it turned out that the proceeds were going to get them a weekend in a Holiday Inn rather than a week-long five star holiday.”

    I’m not sure looking online will get you a representative sample of claimants. It’s an echo chamber I suspect for many a” weekend in the holiday inn” is exactly what they were expecting and were pleased about it.

    • Caveat Emptor says:

      Yes I thought that weekends in Holiday Inns in say, Sheffield or Hamburg or wherever were highly regarded on HfP!!

    • Nick says:

      Indeed, that damn ‘weekend in the Holiday Inn’ loving socioeconomic group, that posts online!

      PS. Must add that one to the next census…

  • Pete M says:

    I think if you were expecting £6k then yes, you’d be disappointed. Judging from comments on here yesterday and chatting to friends who took part, those of us living in the real world are actually rather pleased!

  • Crafty says:

    You don’t comment on the settlement amount for category 1 claimants, who did have their data stolen, so are likely to receive more money; and so whose settlement may enable a “week-long five star holiday”? This all seems, in relative terms, entirely in order. Notwithstanding any antipathy towards the lawyers.

    • Jonathan says:

      1 very cheap CW flight to NA is more the ballpark for Cat 1. Not to be sniffed at but not life changing.

    • Number9 says:

      I’m a cat1 claimant I expected nothing but happy with what I’m awarded. I’ve never stayed in a Holiday in but will look forward to my weekend there.🙄
      What condescending nonsense that is. Why not just be happy for people, and why would HFP care if the law firm make a profit or not. But more importantly let’s hope it makes BA sort out its woeful IT and security.

      • Alex Sm says:

        Yes, I completely agree. Quite surprised that HfP took this stance. Expected it to be on side of customers who were genuinely affected by obvious fault of BA and had to be compensated straight away without going through all this spectacle. And if there are lawyers who took care of them and brought some justice for them (and understandably some compensation for their work) what can be wrong about that? The only party who did wrong in this situation is BA by being cocky without much reason…

        • Rob says:

          Only Cat 1 people were impacted and there were very few of these.

          By definition, those in Cat 2 had no proof that their details were used – there isn’t even proof they were taken. These people were not impacted at all and have indirectly contributed to the next wave of BA redundancies. Nothing to be proud of.

          I have more sympathy for those in Cat 1.

          For clarity, both my wife and I were eligible to claim but did not.

          • Alex Sm says:

            To be fair, BA is the key one to blame here and the fact that they did all they could to prevent people from getting refunds for cancelled flights using them as a free credit facility does not make them good and now backfired on them… so, as they say, “that’s a Hamburg score” meaning you win in one place but lose in another

          • Mouse says:

            How did people prove they were in cat 1?

          • Matarredondaaa says:

            Neither did I as these ambulance chasers disgust me.
            They give the impression a pot of gold exists but reality is, ultimately the customer suffers, by paying more for the services as the money has to come from somewhere.
            The only winners are the lawyers and by sound of it, the general advertising media.

          • Craig says:

            That’s not correct Rob, my credit card was used and the only place I’d used it in the past few months was with BA. I asked Amex to replace my card at the time and they said it wasn’t worth it. A while later several small transactions appeared, these were refunded and the card replaced. The inconvenience was minor but real, category 2A for me, I could have argued to be moved to cat 1 but decided it was wasn’t worth the hassle.

      • Andy says:

        Why be happy for people who didn’t suffer any consequences and are simply tagging along to get a payout?
        Of course there’s plenty of free riders in the chat nowadays chasing after 99 Nectar points from Esso promotion and the like, but that’s not the target market of the blog. Don’t like it, don’t read the articles…

        • Alex Sm says:

          Let’s not be judgmental. There are always people who are gaming any system, be it mattress runs or points manipulations, or whatever… it doesn’t mean that other people should not be compensated

          • Andy says:

            Yes those affected should be compensated, hence why I referred to “people who didn’t suffer any consequences”…

  • Ls says:

    Yup. Pleased. As promised all £££ will be donated to charity, as only took part to ensure BA have an incentive to improve their IT systems.

  • Phil G says:

    If BA actually cared about their customers they would have a) secured the data in the first place and B) compensated those affected directly and immediately

  • Simon says:

    Your figures are incorrect. The legal fees for exceeded £3000 for each claimant plus £150 in expenses. The legals in this case have certainly lost out. Also, if you signed up early enough claimants would receive 100% of the peanuts offered.

  • Chris Heyes says:

    Rob Your worst article of the “YEAR” what difference does it make what the legal fees are ? Who is interested
    How much people received high end and low end is what most people are interested
    It’s a bit like saying your meal will cost you more, due to potatoes going up by £1, cabbage by 50p cant tell you how much it will cost until we know how much cabbage and potatoes used
    Or bus fares are going up but its reasonable because ticket machines are old
    Yes totally useless information who cares ? unless your a economist

    • QwertyKnowsBest says:

      I am interested.

    • Super Secret Stuff says:

      I’m interested. My partner is considering launching a legal battle over her health data being compromised

    • JDB says:

      The fact you are not interested does not make the article bad as you suggest. It will of interest to many and, more importantly, I hope we all agree that Rob and team deserve greater courtesy than you have shown. (I know nobody agrees with me on this site, but I trust this much is uncontroversial).

      • Alex Sm says:

        No, it’s absolutely great that it has been covered (and not once). This is good journalism as it is an issue of public interest and not just another travel marketing article which is HfP bread and butter. Kudos to Rob and team for that. The only question why they are heavily biased against claimants and lawyers and towards BA why logically it should have been the other way or, better, neutral.

        • WaynedP says:

          As I recall, BA got off very lightly with significantly reduced ICO fine.

          Senior execs there should be genuinely remorseful and humbly grateful that they haven’t been punished more significantly – to the extent that they focus more keenly on their customers’ safety and data integrity, and less on dividends and self awarded bonuses.

        • Lady London says:

          That’s not what Rob said. He was making the point that it’s the lawyers hoovering up in class actions and often, relatively, the people that the action is in the name of get very little.

  • CarpalTravel says:

    So just to confirm, once again, the only real winners here were the lawyers.

    Noted.

    • Chris Heyes says:

      CarpalTravel Yes but who’s interested

      • Gruntfuttock says:

        I’m vaguely interested, something to read at breakfast. Faint praise I admit 🤷‍♂️

        • Gruntfuttock says:

          Having read all the comments now I’m glad I spent most of my day hedge cutting after all 🌲🌲🌲

      • Rob M says:

        🙋‍♂️I find it interesting.

    • LS says:

      Well I’m hoping the upholding of data protection law will mean consumers also win: BA will be a lot more careful with their data and IT systems in the future I hope.

    • Crafty says:

      Well that isn’t what the article says. Rob speculates that they may not have made a profit.

    • Yorkieflyer says:

      Clearly not the case actually

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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