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Legal fees in British Airways data breach case hit £1,000 to £3,400 per person

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People who signed up for the British Airways data breach lawsuit via PGMBM, the biggest of the law firms taking part, received their settlement notices yesterday.

We are not allowed to disclose the amount but it was peanuts compared to the huge sums that had been suggested. Here is a press story from January 2021 where one of the law firms involved is suggesting that claimants would receive ‘an average’ of £6,000, implying many would get more. Some chance.

What is not confidential is the bill run up by the lawyers. The size of this bill gives an indication of the scale of the damages it was assumed British Airways would pay, and implies that someone did seriously believe the £6,000 figure.

Legal fees in British Airways data breach case exceed £1,000 per person

The level of legal fees charged varies, oddly. I have seen a Category 1 letter, where there was evidence of fraud based on the leak, allocated over £3,400 of legal costs. Another person in Category 1 was allocated just £1,000.

For a Category 2A claim, where there was no proof that the accessed data was used, the legal fees seem to be around £1,100. On top of this, there were expenses of over £150.

Actual expenses were far higher. As we reported back in February, the lawyers lost a court case where they attempted to include the costs of their TV and social media advertising campaigns in their reclaimable expenses.

PGMBM claimed that it had spent £443,000 on advertising so far and intended to spend another £557,000 before the case was heard. At the High Court, Mr Justice Saini decided that this was general marketing expenditure and was not reclaimable from the client. You can read more in the Law Society Gazette here.

Luckily for claimants, their exposure to legal fees and expenses is capped at 35% of the compensation received.

Without going into numbers, 35% of the settlement amount – at least for those in Category 2 who could not prove that their data was stolen – isn’t going to make much of a dent in the £1,000 to £3,400 of legal fees once the third party expenses and the £1m advertising budget is paid. Those who signed up early were promised 100% of their settlement, meaning even less for the lawyers.

PGMBM did say that British Airways has made a ‘contribution’ to these costs so there may be some profit for the lawyers at the end of the day. It certainly isn’t a bonanza though.

British Airways may have played this right. It made a settlement offer which was a fraction of the numbers that had been banded around when the lawsuits were launched. There was a real risk that, if the case had gone to trial, the judge would have decided that BA’s offer was reasonable, that the lawyers should have accepted and that the case should be thrown out.

At the very least, the case would probably have proceeded with a final settlement being made at the offer BA suggested, and with the lawyers being saddled with additional legal fees.

At the end of the day, the case has not been a great result for anyone involved.

Looking at online comment elsewhere, you had people originally claiming they were taking part in the action “purely as a point of principle” before turning angry when it turned out that the proceeds were going to get them a weekend in a Holiday Inn rather than a week-long five star holiday. Meanwhile, BA is hit by a cash outlay at the same time as it has to decide whether to make more redundancies, or otherwise start paying staff not to work, as the end of furlough approaches next month.

In the meantime, keep an eye on your social media feeds for ads asking you to join the easyJet data breach case. A quick Google search for “easyjet data breach claim” brings up various firms claiming you can get £2,000 by signing up. I wouldn’t bet on it.


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Comments (144)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Richie says:

    Just give the CAA and ICO the sharpest of teeth to do an excellent regulatory job. Business would just fall into line. Problem solved.

    • David says:

      I agree that the ICO needs more teeth, but I think it also needs a compensation mechanism for those actually affected,rather than the fine just going to the treasury.

      Imagine if UKGDPR breaches had an EC 261 style penalty framework. It would focus company behaviour.

  • Richie says:

    Yes, a compensation framework is needed. I also feel legislation needs to be less loose, less subjective and much more definitive.

  • Doug M says:

    I do think that linking these claims to potential redundancies is somewhat tabloid.
    Given the site effectively offers a communication platform for methods of MS, which banks and credit cards can be exploited in which ways, it seems odd to suddenly moralise on BA being held to account on their failure to protect people’s private data. Whatever the rights and wrongs of the lawyers, and whether or not people suffered real loss BA were in the wrong, they initiated the problem, and have no issue hiding behind rules when they can.
    My personal preference would have been the ICO fine to have been more meaningfully enforced, rather than just cut a level of insignificance.

  • His Holyness says:

    I’m Cat 1 and my award is full, are the other Cat’s subject to fees?

    • His Holyness says:

      Seems like because I signed up early. So the issue is the people who hesitated who now complain they have to pay the fees.

      Hence, Cat 1 like me, did get the Five Star payout. Contacting Amir that’s a full week in the Conrad St James, perhaps booked as blocks in my OH name and myself to get the £85 twice

      • Save East Coast Rewards says:

        I week in the Conrad St James is easy at the moment, it’s cheaper than the Hampton Bournemouth

    • Rob says:

      People who signed up early got a special ‘no fees’ deal, everyone loses a % based on which law firm they used, 35% with PGMBM.

  • Dave says:

    Off-topic – I am now ready to pay the new annual fee for both mine and my partner’s BA PPs, plus an additional Priority Pass lounge guest.

  • Peter says:

    I see it as payback for BA not letting me board my flight because I was 3 minutes late for check in, because someone got hit by a Piccadilly line train. They seriously wanted £1000 on top of the £350 I already paid. The compensation from this doesn’t even cover half of it. Thankfully Ryanair rescued us for £120.

    • Lady London says:

      Ryanair is even worse. Due to multiple public transport
      failures all of the excess 3.5 hours I’d allowed in case of transport problems got used up. I arrived at the gate with the queue still right in front of me backed up in the tunnel to the plane so 10-30 seconds behind the last person still visible packed behind everybody else in the tunnel 6 feet from me. Literally. Not even sure there wasn’t still a few mins left of the be-at-gate time. Ryanair ****h gate agent on power trip wouldn’t let me board.

      Didn’t fly Ryanair for at least 15 years after that and still would only take them if absolute last resort.

      • Lord Doncaster says:

        I haven’t been on Ryanair for at least 8 years and have no plans to start again

        • Mikeact says:

          @Lord Doncaster. I see that your earlier comments and mine regarding how much you ‘won’ have been deleted . A bit close to the knuckle I guess, as your confidential figure was published on here. Shame some are deleted
          and some really awful remarks are apparently no problem…strange.

          • Number9 says:

            More like your conversation has been posted on FT with your names blocked out.

        • Dontshootme says:

          Doncaster

          Can you email me? babelith1980@gmail.com

      • John says:

        Yours and others’ reports led to my decision to never fly ryanair unless they are the only airline flying to my destination airport

      • Peter says:

        The maximum Ryanair charges for a missed flight is 100€. You pay that and get put on the next flight.

        • Lady London says:

          *What* next flight Peter. On a destination Ryanair flies to next in 5 days.

          Tip for anyone that has to entertain a group of UK/Europeans for work, who don’t really know each other. Just ask at dinner “Has anyone flown Ryanair?” and conversation will flow all evening. Everyone’s got a Ryanair story.

      • Harry Holden says:

        I have similar feelings. Arriving at EDI many years ago for the last flight to EMA, the flight was cancelled. At the desk, they offered to take me to Cardiff and leave me there, accept the next available seat to EMA in 4 days time or have my £7.99 back.

        I took the train and vowed that they would never get another penny off me. Although BA occasionally try my patience, flying them is like marriage: Wonderful 99% of the time. Keep quiet for the other 1%

    • Crafty says:

      This is what travel insurance is for!

    • John says:

      BA has a flat tyre rule, shame their agents decided not to apply it in your case.

      • Chas says:

        Not come across this rule before – what does it mean?

        • Nick says:

          Look in the conditions of carriage. All spelled out very clearly.

        • Lord Doncaster says:

          I think if you are impacted by travel delays that are outside your control and you inform BA ahead of your departure they will try to rearrange your flight… although this isn’t in writing anywhere afaik?

  • Nick says:

    Must say this law firm did a bloody good job
    They pulled it thru in the end. And they coined it too. Don’t think they’re out of pocket at all.

    You need to trust the process and judgement and settlement was ultimately fair for BA too.

    Small side note. High street bank asked me send ID docs. Then asked me to resend as they couldn’t find. I called up to ask why? Without a prompt- they offered me £80 apologies. Yeah thanks I’ll take it

  • Doug M says:

    I’m probably missing something here. If legal fees are between £1K and £3.4K per person, but capped at 35% of the settlement, and the settlement is few hundred, what was in it for the lawyers?
    If you assume a settlement of £500 and that’s 65% of amount, then lawyers have spent a fortune on this?

    • Lady London says:

      No it’s time billed at their outrageous rates and even if the lawyers don’t recover more than a % of the costs they booked to the case they still make a killing.

      That’s how class actions have worked – artificially inflated costs hence British legal system has been wary od going same way as US.

      • Nick says:

        Exactly. Lawyers can claim it costs £x in fees. That includes their 23 year old associates on “charge out rates of £350 an hour” where they’re getting paid say £15

    • David says:

      for the costs, there are 3 numbers.
      1st, the booked costs. which is what Rob talks about here. these are based on the law firms published tariff numbers. (£550 p/h for a senior lawyer, £450 p/h for a junior lawyer etc etc)
      2nd is the costs recovered from BA. (This is unknown, but they admit they did recover some costs directly)
      3rd, the costs recovered from clients, capped at 35%

      Adding the second and 3rd number together gives you the costs they recovered.
      from what’s available, we know this doesn’t cover the 1st number.
      however, its still a substantial number.

      I doubt the law firm “lost” money on this. (they charge their secretary out at £250 an hour)
      however there may well be an opportunity cost to them, that means it wasnt a worthwhile case.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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