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Review: Great Scotland Yard Hotel, London (Hyatt’s Unbound Collection)

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This is our review of the Great Scotland Yard Hotel, part of Hyatt’s Unbound Collection and probably the best Hyatt property in London.

It was the first UK hotel to join Hyatt’s Unbound Collection, which lets high quality hotels join World of Hyatt without having to adhere, line by line, to the standards of Hyatt’s own brands. That means you can earn and burn points and receive World of Hyatt status benefits in what is, effectively, a luxury independent hotel.

Rhys stayed here in 2021, just after it opened, and was impressed. The flagship ‘Ekstedt at The Yard’ restaurant was not open at that point, however. Hyatt was keen for us to return, partly to let London based readers, as well as potential guests, know what Ekstedt has to offer – and it is very good as you will see.

Great Scotland Yard Hotel

The hotel’s name stems from use of the building at one point as the headquarters of the Metropolitan Police. The ‘Scotland’ element goes back to when this area was part of the Palace of Whitehall and housed diplomatic representatives of the Kingdom of Scotland.  After the Met moved to Victoria – and more recently back to Embankment – the building was used by the Ministry of Defence as late as 2013.

The beautiful Edwardian facade stands out next to the larger Government buildings in the area. With 151 rooms and suites it is not as small as it appears but does have a distinct boutique hotel feel.

The location is surprisingly good for a tourist. Whilst being on a very quiet side street, Embankment tube station is under five minutes away. Many of London’s key landmarks such as Trafalgar Square, the National Gallery, Westminster Abbey, the Houses of Parliament, Covent Garden and the West End shopping areas are all walkable. The lovely Whitehall Gardens are around the corner and you can walk across the river at Embankment in less than 10 minutes for the South Bank and London Eye.

My stay was complimentary from Hyatt for two nights and included dinner at Ekstedt and afternoon tea. Thank you to the team for being very welcoming and giving me a tour.

The lobby at Great Scotland Yard

Entering from the street, you take a few steps down to a very spacious lobby. Hyatt has sensibly decided to max out on the police theme with Sherlock Holmes references, and the lobby is packed with police artifacts and memorabilia.

Here’s the view you see as you enter:

Great Scotland Yard Hotel Lobby

…. and if you turn around you’ve got the reception and concierge area:

Great Scotland Yard Hotel Lobby

To the left of the stairs you will find the walk of fame with portraits of infamous gangsters, prominent judges, lawyers and royals – and even TV personality ‘Judge’ Rob Rinder, real life criminal law barrister turned Amazing Hotels co-host.

Great Scotland Yard Hotel Lobby

The walls of the lobby are lined with boxes of police related memorabilia such as these police whistles from the 1880s to 1950s. It’s worth popping in to take a look if you are in the area even if you are not staying here.

Great Scotland Yard Hotel Lobby

Eccentric furniture pieces in the lobby combined with Tom Dixon floor lamps make for an interesting combination. This is a rhino chair!

Great Scotland Yard Hotel Lobby

The interior of the hotel is of a very high quality. We wouldn’t normally run a picture of the public loos but it’s a shame not to show this lovely art deco style design:

Great Scotland Yard Hotel Public Bathroom

No detail was too small, such as the brass plague on the cistern:

Great Scotland Yard Hotel Public Bathroom

Here is the entrance to the Ekstedt restaurant. On the left you see a sample of the hotel’s art collection, bought from Koestler Arts, the UK’s best-known prison art charity.

Great Scotland Yard Hotel Lobby

My room at Great Scotland Yard

I was booked into a standard room but was upgraded to a ‘Premium King Bed’. There is very little difference between this and a standard room apart from a little extra space.

Someone has gone to town on the corridors, with blue ornate doors and posh copper fire extinguishers. You will notice that there is police presence everywhere.

The corners of the walls in the hallways and rooms were protected with metal – you can see it by the door below – with a prison-like design. I really liked this little detail as hotel wall corners can become scruffy so quickly.

Great Scotland Yard Hotel hallway

My room was on the third floor looking out to the front of the hotel. There are no views except to the empty desks of the Department of Energy Security and Net Zero opposite, but as you will have realised by now the most interesting things to see are all inside the hotel.

The room design was lovely with clever lighting. Socket lovers should note there are USB A, European AND British plugs next to the bed.

Great Scotland Yard Hotel Premium King

The windows had secondary glazing to keep any noise out, albeit the hotel is on an exceptionally quiet street, and I noticed massive new marble window sills had been put in during the renovation. Instead of a separate desk I had a table with two armchairs.

Great Scotland Yard Hotel Premium King

The bathroom was particularly smart with a Japanese toilet, a very big shower with gorgeous tiles and lots of marble. It felt very art deco and sophisticated.

The high-end toiletries are in big bottles from Jo Loves by Jo Malone.

Great Scotland Yard Hotel Premium King

A sideboard contained a cooling drawer with free non-alcoholic drinks including water. There is a coffee machine and a tea selection. Alcoholic drinks have to be ordered.

Great Scotland Yard Hotel Premium King

Attention to detail is what really makes this hotel. Next to the tv was another little nod to history with a Victorian-style moustache-shaped coat hook, possibly modelled on Dr Watson.

Great Scotland Yard Hotel Premium King

The Sherlock Suite

I asked to view a suite to see the difference to my room and was shown the Sherlock Suite. The bedroom itself was relatively small as you can see below, and the decoration was similar to my own room.

Great Scotland Yard Hotel Sherlock Suite

The suite also had a small sitting room with a sofa and coffee table as well as the table and two armchairs I had in my own room.

Great Scotland Yard Hotel Sherlock Suite

Where the Sherlock Suite really excels is the bathroom, which is XL size. You have two sinks far apart, a marble floor and shower ….

Great Scotland Yard Hotel Sherlock Suite

…. as well as a bathtub tucked behind the door.

Great Scotland Yard Hotel Sherlock Suite

The toilet is separate and close to the entrance of the suite.

Great Scotland Yard Hotel Sherlock Suite

The gym

The gym is in the basement of the hotel. Whilst not very big it is perfectly functional with all the necessary machines available. Clever lighting and large mirrors make it feel quite spacious.

Great Scotland Yard Hotel Gym

Around the corner are weights and a bench and space for yoga, gymnastics or pilates.

Great Scotland Yard Hotel Gym

This is the end of Part 1 of my Great Scotland Yard Hotel review.

In Part 2, click here, I look at the bars, the impressive Ekstedt at The Yard restaurant and The Parlour, where I enjoyed afternoon tea. If you live in London these are all worth knowing about, even if you will never need to sleep here.


World of Hyatt update – April 2024:

Get bonus points: World of Hyatt is not currently running a global promotion

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

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Comments (22)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Ikaz says:

    Any idea if they add 5% service charge to the bill without telling you? I hear that they had started doing it so I never booked here. Also the reason I stopped staying at the Andaz Liverpool Street

    • SB says:

      Yes they do, but always willing to remove it without fuss. Regular guests can have notes added to profile to remove it, which admittedly is a bit hit and miss, esp on express checkout.

    • TGLoyalty says:

      They DO tell you

      GOVERNMENT MANDATES – This location may have COVID-19 travel restrictions in place including national, local and health advisories and requirements. Learn more. For enquiries, please contact the hotel directly. Rates are inclusive of 20% VAT (Value Added Tax). A discretionary service charge of 5% will be added to your accommodation bill.

      Though I think they should delete the Covid references.

    • lumma says:

      It’s a shame that hotels struggle to justify these service charges compared to restaurants. As long as the money is shared amongst the staff it’s actually a good thing. I don’t think it’s like the USA style resort fees and trying to make the rooms appear cheaper when searching, it’s optional as it’s better from a tax point of view. The fee isn’t subject to VAT this way and when it’s paid to staff it’s not subject to National Insurance and student loan repayments.

      If it was included in the price, it would need to be more than 5% or the staff would get less.

      • Ken says:

        Staff relying on discretionary and volatile service charges to make up their wages.

        Companies serving the richest in society dodging VAT and national insurance.

        This is a good thing ?

        • TGLoyalty says:

          Very different to the USA where services charges can make up min wages depending on the state. Here it’s a supplement and can not supplement the min wage requirements etc

          • lumma says:

            Exactly, one of the best things that happened to restaurants was service charges becoming the norm as it took away the uncertainty for customers and staff could be remunerated more consistently, rather than tips going solely to a few customer facing staff. As far as the comment about avoiding VAT and NI payments, it was the Cameron government would brought this in to encourage businesses to pass on service charges in full (if they keep even part of it, they have to pay the VAT on all of it)

          • Ken says:

            How about employers pay a living wage rather than relying on service charges, and assorted tax dodges.
            The minimum wage in some states not that much different than here and in some cases only a portion (a sixth) can be made up from tips.

            How come other countries pay service staff higher , and they also have higher status, without the need for a tipping culture?

          • TGLoyalty says:

            Which European country is this @Ken? Many of the eastern ones have tips on bills and tip jars too. If you liked the service extra money is one way of saying so

          • lumma says:

            Because to pay more they’d have to charge more and most businesses in the industry are completely skint. Because of the tax rules regarding these payments a £500 a night room with a £25 service charge would cost around £535 a night to include these charges in the headline price. If it’s money completely ringfenced to improve the lives of hard working service staff and the hotel publishes its policy I don’t see why anyone would have a problem with paying a nominal extra at checkout, that can also be removed with no fuss if you wish or the hotel feels it relevant

          • TGLoyalty says:

            I’d also add if the doormen have helped all through my stay I will tip as I leave and I’m hoping they all share it because it just wasn’t the last one that set me off that deserved it. Same with the housekeeper or the reception staff etc etc so optional 5% charge means they can all share and I don’t need to worry.

          • Ken says:

            “Most businesses in the industry are completely skint”

            It’s a tiny number of hotels catering to the top decile, all doing very nicely thanks.
            The same people would be screaming blue murder is someone over claimed universal credit.

            God love the poor Ritz, Four Seasons and Connaught. Must be really struggling with £1k a night rates.
            Where can I chip in a crowd finder to keep them going ?

  • Brian says:

    Did you have to self-isolate after getting near the brass plague??😋

  • The Savage Squirrel says:

    Thanks for making the link at the end of this click through to part 2 without launching new windows/tabs. Yes I did notice!

  • TGLoyalty says:

    I agree the hard product here is exceptional those little touches make is a lovely hotel even if it is cosy

  • Jess says:

    We stayed in autumn 2020 and got an incredibly good rate and we loved it so much that we stayed the following year, albeit it at a higher rate. Hyatt were doing a deal of 3 nights for the price of 2 which made it an even better deal.

    • TGLoyalty says:

      Looks like the rates have settled vs 2022/3 though as I stayed under similar rates in 2020

      I struggled to hit £500 to hit two spend £250 get £200 offer for a two night stay with a locked in prive upgrade to a Sherlock suite.

      £285 on isn’t bad in 2024.

  • Tariq says:

    That premium room bathroom is quite a bit bigger than the one I had in a standard room which resembled a narrow galley. Particularly frustrating was the tight intersection between the bathroom door, shower door and the sink.

    • BMR says:

      Yes had same – I was underwhelmed by hotel. High spec and trendy but not super large rooms.

  • Dominic Barrington says:

    Very frustrating they have no desks. The oval/round tables are not a substitute, and this rules out me staying there, and others who need some focussed laptop time with papers around them.

  • Roddy says:

    The origins of Scotland Yard in London are different to your explanation.
    When Queen Elizabeth 1 died in 1603 the Tudor house ended as she was without issue. James 6 of Scotland was invited to become James 1 of England starting the Stuart house. He accepted & on arrival his court was set up by The Thames at what became known as Scotland Yard.
    History lesson over-keep up the good work!

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