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The HfP chat thread – Tuesday 14th September

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We are running this daily chat thread on Head for Points during the coronavirus outbreak.

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Comments (652)

  • Glenn says:

    Hi, I have a Las Vegas booking in October, but with the USA travel ban you can’t go direct from UK. The booking is on an Amex 241 voucher in Club. The 241 voucher expires July 2022. I’d like to extend the 241 Amex voucher beyond July22, is this possible?

  • Anna says:

    “Holiday prices will be ‘dramatically higher’, says Ryanair boss
    Ryanair boss Michael O’Leary has warned that prices will increase as passengers rush to holiday in Europe next summer.

    O’Leary said the huge demand for 2022 holidays would coincide with fewer flights, meaning a price rise for flights and also for hotels.”

    And I was mocked for booking that far out!

    • Anna says:

      Though I’m sure O’Leary is also trying to ensure that everyone will book (and pay) asap. 🤣

    • Peter K says:

      Surely that’s just a ruse to get people to start panic booking for next year. If the demand is very high then they’ll just put on more flights.

      • Super Secret Stuff says:

        There is only a limited number of planes, many older short haul ones have been scraped or retired early to help airlines survive. Production also slowed massively. That said it will be counter balanced by eco friendly choices like trains and domestic holidays

    • Laura says:

      I’m sure he said that about this summer and it’s still possible to fly for £20 return at the moment!

    • CarpalTravel says:

      Basically any statement that comes out of his mouth can be prefixed with him having the thought: “how can I further line my pockets?”.

      Any words that emit after that thought are merely whatever he thinks will achieve the objective. End of. 🙄

      • Jeff Greene says:

        Yeah. Have a look at his previous statements about the travel recovery. Everything was going be back to normal by last Xmas (this is a slight exaggeration but not far of the nonsense he spouted)

    • J says:

      Unfortunately he’s usually right. I regret selling my Ryanair shares some time ago

  • Andrew says:

    Looking positive: Boris said the government would “be saying a lot more shortly about the traffic light system, about simplifying it and about what we can do to make the burden of testing less onerous for those coming back into the country, that’ll be coming shortly”.

    • tony says:

      Have we not learnt by now to turn everything the buffoon in chief says upside down? Be no surprise to me if by the end of the week there’s a truly kaleidoscopic tiering system and to make testing easier, it’s PCRs all round at the “easy to remember price” of just £100 a pop.

    • Mouse says:

      See also the Javid quote on p10

    • Anna says:

      And yet they are threatening further lockdowns if we get a winter wave so I can’t see tests being dropped for travel.

      • r* says:

        It sort of reads like it will be the absurd situation of needing an lfa 3 days before flying to uk and then an lfa within 3 days of landing, which would be fine if the nhs ones can be used but if it needed to be a paid lfa upon landing it would be even more pointless than the day 2 pcr.

  • Harley says:

    Have just raised my first CEDR case as BA refused to reroute me despite cancelling my flight unless i paid more in fees ( non covid issue).
    Wanting to raise another about their poor CS worth multiple agents telling fibs and long delays – does anyone know who i should raise this too? Not sure if its a cedr issue but ba have sent deadlock letter about it and im determined for them not to stay off the hook

    • Aston100 says:

      Just needs someone with sufficient time & motivation to start an awareness campaign against BA’s shenanigans.
      I’m sure plenty will rally round.

      After that, I would hope the toothless regulator is forced to take steps.

      • JDB says:

        Unfortunately the regulator can’t do anything about general customer service issues.

        • Lady London says:

          On an individual case though, whether in court or Ombudsman (court better) if a really comprehensive pack of data was presented about times on phone to get through (or not get through) to BA, if a set of cases was logged where it could be seen that on, say, 60% of occasions BA agents are failing to inform passengers of their rights or misinforming them or systematically denying specific rights…

          Such a datapack could be collated, shared and maintained and used as evidence that BA is systematically obstructive through negligence (neglect to provide accessible ways of reaching BA) or deliberately. It could add up to a substantial support to anyone making an official complaint about BA or suing them.

          Who’s got the time though and how would this be funded? The best we can do seems to be to share information on issues, tips, and strategies on here.

    • JDB says:

      Even if you escalate your complaint to the CEO, it will wind its way back to the same people and if you already have a deadlock letter, they are unlikely to budge. To go to CEDR the questions are, a) what objectively did they do wrong (and some of it is subjective) and b) what is your measure of damages, ie what justifiable sum would you ask for (and time is valued at 0). It all sounds bad, but a bit familiar. BA will plead covid etc. I think most of us would like see them hauled up, but unfortunately I think it is unlikely and it will all cause you more stress.

    • Anna says:

      This is standard BA behaviour so you have to get used to it or stop giving them your custom! The CAA is the airline regulator but has shown repeatedly that it is not going to do anything about these issues.

      • Richie says:

        How is the CAA funded?

      • meta says:

        The only thing you can do is re-route yourself on the most convenient most expensive route and smack them hard on the pocket. Charge them for all the extra food costs, postage every single penny that’s permissible. My latest claim is was more than the double the cost of original flights! I’m done interacting with CS more than once. I am only dealing with BA Legal. It’s amazing how quickly things get resolved that way…

    • Mikeact says:

      @Harley…are you really saying they are trained to tell lies ?
      Always two sides to these type of comments from a non regular.

      • Mikeact says:

        And @Anna….they tell lies?

        • Mikeact says:

          @Anna..and as you made very clear not so long ago…these issues will not apply to yourself as you said you will not be purchasing anymore BA flights going forward….or was that a tongue in cheek porkie pie ?

          • Anna says:

            They can still muck around with award flights so I don’t think my future will be entirely free from BA’s BS.
            In the next 12 months I have 3 avios bookings and 3 easyJet, so the balance is starting to shift going forward.
            As for them being trained to tell lies, absolutely they are given a script full of misleading statements and downright untruths to try and deny customers what they are legally entitled to. Many, many instances of people on here being subject to this, including many regular posters.

      • r* says:

        The evidence is that they are told to tell lies, yes.

        Yesterday I had one on chat telling me that ‘the law’ only entitles me to a refund or a voucher when BA have cancelled the flight. It doesnt seem like its a few misinformed CS agents, it seems more like BA policy is to offer or fulfill their obligations. Whether thats due to CS agents just following the script and they dont actually know what theyre supposed to offer, or BA actively telling them to lie, I dont know.

        Has anyone had a CS agent merrily say ‘why yes, ofcourse I’ll reroute you on VS’? Didnt think so.

        • Anna says:

          It’s either a script or they are robots programmed to say the same thing!
          I’ve even had this to my face at the airport when my flight was cancelled and they were trying to tell me to come back in 2 days, “We don’t re-route on other airlines”. A very short time later they were paying £300 for a taxi to get us to an alternative airport.

        • Polly says:

          Agree, they absolutely refused to reply route us onto QR to HKT when they cancelled our 241 F and the KUL route. Instead, the best l could get from a CS, totally either misleading or just not knowing, was a return to SIN for this end of Oct. which we may be able to use or not. Said they didn’t have to get us to KUL. Tough.
          We just take it or like Meta, only deal with legal, after a MCOL case. But that takes a lot of time and energy.

      • meta says:

        Yes, they are trained. The agent read word for word from the training manual. Also one agent had a slippage and wrote me that they are liable under EU264, but in the second paragraph said that they are not going to pay up.

        • Mikeact says:

          Rob..probably difficult for you, as you are close to BA, but you need to nail this one on the head once and for all. Are BA agents trained to tell lies or are they inadvertently telling lies not knowingly ? Pretty easy to determine I would suggest.

  • bafan says:

    Having an API issue with my booking – they can fix it at the airport right?

    • AL says:

      Yes, at check-in. My KTN always gets dropped from VS bookings and they add it back in each time in the Clubhouses.

  • aviosnewbie says:

    Is there any way to overpay HH card? I have a very low limit and it takes 3 days for each transaction to clear and it stays Pending until then. I need to process like 4x of my limit tomorrow if possible. Is it possible?

    • Dan says:

      Faster Payment from your current account. Usually there within an hour and in your usable balance immediately once visible.

      • aviosnewbie says:

        Super! Thanks….I wonder why I didn’t think of that before and just did debit card payments from the app.

    • Jonathan says:

      If you want to spend more than credit limit in one day I’d call. Putting account in credit may cause it to be temporarily blocked & you may also find spending over credit limit is not possible regardless of balance.

  • Rat says:

    I’ve currently got a BA booking from London to New Orleans whose flights are cancelled (it was meant to be in 3 weeks). I spent cash and 52000 avios. I can’t rebook online (there are AA flights running that i can’t select but no BA ones) and can’t seem to get anyone on the phone. Should I claim the refund or voucher? What happens to the avios?

    • AJA says:

      Do you want to fly? If so do not go for a refund. EC/UK261 gives you the right to be rerouted to your destination on the dates you want. If that means being rerouted on AA that should be fine especially with the tie up between BA and AA on transatlantic routes. If you can find flights for sale for cash on AA then phone BA and request rerouting on those flights. You do not need reward seat availability. You can try chat function or twitter to get through to BA or just try phoning at 8am.

  • Jack says:

    Been charged £250 fee on BAPP even though my anniversary date was early August, the statement date was at start of September. Is that right or should I dispute with Amex and it should be £195?

    • SJ says:

      been discussed a few times today, should be able to call them up and they will adjust.

    • lev441 says:

      Same! Was assured in Aug that i would be paying the lower fee

    • Jack says:

      I just tried on chat and they wouldn’t budge. I mentioned I had read that upgrades before 31st Aug were being charged the lower fee (and I put it to them that I could have downgraded and upgraded to achieve the same outcome), but no luck. Maybe I will HUACA. They still insist that the fee is charged on the statement date and not the card anniversary date. I think that is a bit misleading.

      • Jack says:

        Sorry I should say the fee amount depends on whether your statement date is pre/post 31st August and not the card anniversary date.

      • TGLoyalty says:

        That’s true. And it’s the same think I said when it was asked earlier on.

      • Babyg says:

        +1 “I checked the account and it was opened on 17-Aug-2021, and the fee was charged in next statement which was 13-Sep-2021

        £250.00.
        As it was charged after 1st Sept, the fee is correctly billed on your account as per the new terms.” May have to ring Brighton tomorrow i guess, online chat seems to have a “computer says no” type answer

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