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The HfP chat thread – Monday 25th October

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We are running this daily chat thread on Head for Points during the coronavirus outbreak.

Historically, the daily ‘Bits’ articles were the de facto repository for random comments and questions.  With the news flow being lighter, we are running fewer ‘Bits’ articles.

The comments under this article are where you should post questions about travel and, indeed, anything else on your mind.

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Comments (570)

  • stevenhp1987 says:

    Datapoint:

    Creation statement pdf finally generated.

    IHG Rewards Points
    Earned this
    month:
    20,644
    Bonus points: 0
    Points transferred: 0

    First time I’ve seen points transferred 0. No points posted to IHG.

    Going to ring them tomorrow but it seems they’re going to try and not give us the points we earn now either.

    Nothing in the T&C allow this. https://www.creation.co.uk/ihgcctermsandconditions/

    T&C only allow them to suspend point collection if you’re in arrears, defaulted or over the credit limit. Neither of these apply.

    • Yorkie Aid says:

      Mine (and others on here) were delayed by around 9 days from the statement date this month but they did show up in the end

    • Rachel Robinson says:

      Mine says the same. Very odd. Will try and call them tomorrow. Would be interested in what they tell you.

    • Crafty says:

      Same. Interesting – transparent on what was earned and yet zero credited. I won’t be calling tomorrow as going on holiday, but very interested to hear what you’re told if you do call.

    • Ax says:

      Think they’ve also blocked off the phone app tonight.

      Its going to be a very bumpy ride from now on with Creation…

    • Char Char says:

      Not received mine either, they can expect a lot of trouble from people if they are pulling another scam

  • David says:

    Working fine here (and with closed card). App often down at night, assume for maintenance.

  • Rich says:

    HELP! I am looking to cancel a flight with BA and they are only offering me a voucher for the following refund policy. “Refunds: If the booking is cancelled before the first flight, a cancellation fee of £150 per direction applies. At any other time there is no refund apart from gov taxes”. Is this correct? Flight is cash booked in August. Thanks!

  • Jonny says:

    Ah ok thanks. Couldn’t find suitable redemption seats full stop. So have had to buy flights with real money!

  • Matty says:

    Warsaw seems pretty cheap next month. Any Covid restrictions on entering?

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