Maximise your Avios, air miles and hotel points

The HfP chat thread – Saturday 11th December

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We are running this daily chat thread on Head for Points during the coronavirus outbreak.

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Comments (292)

  • Tracey says:

    Marriott Bonvoy query. Tried to book on the Bonvoy app and it offered a reduced price but it wouldn’t confirm. Booked on royalton website (I guess part of the Marriott website) and there was no place to enter a membership number. Now I’m not getting replies from emails to Marriott to get this trip on my account. Also would like the discount price if possible.
    Other than that the sun is shining!

    • Tracey says:

      PS. I would have asked on the forum, but the Marriott Bonvoy thread is “closed to new replies”.

      • Lyn says:

        Tracey, I could easily be wrong, but I seem to remember a comment about “closed to new replies” appearing when you are not logged in

    • Harry T says:

      Sounds to me like you’ve booked on the hotel’s website and not the Marriott website. Try booking on the Marriott desktop site. If that doesn’t work, I would screenshot the reduced price on the Bonvoy app, plus the T&Cs, and contact Marriott Bonvoy customer service.

      • Tracey says:

        Exactly that. Was a last minute booking, so couldn’t risk not booking it. Bonvoy aren’t responding

  • His Holyness says:

    For those readers in France: Brillo (Andrew Neil) was boasting how successful the Pass Sanitaire has proven in ensuring cafes & restaurants are full to the rafters, crediting it with France’s immense economic growth since they brought it in… however my own experience in the summer was a very quiet season in hospitality and the boom from the French summer holidays was much shorter than they were expecting, despite the difficulty of travelling abroad. Some places will always be busy, but generally, is he right?

    • meta says:

      Yes, he’s right. My partner and I couldn’t enter a lot of restaurants end of November. It was so packed and queues were huge. First time happened this happened to me in Paris.

      • His Holyness says:

        I’m just struggling with the causal leap from the pass sanitaire because many places in the UK have been busy too. Foreign tourism is bound to have collapsed (they’re just aren’t even the same number of flights). Earlier this year, the French were basically locked up, you needed a lawful reason to go outside.

        • meta says:

          Actually it was 80% foreigners in those places. Everyone was commenting how busy they are with European and American tourists. Hotels are also full. No more bargains. I guess in the summer everyone went to southern Europe. Late autumn/winter is perfect for weekend city breaks although I was also there on a Thursday and it was still very busy.

    • JDB says:

      I think the key thing about introducing the Pass Sanitaire was getting vaccination rates up which was very successful. It may indirectly have helped restaurants with greater confidence for the customer.

      • Polly says:

        Where we go in SW near `Bergerac, packed mostly with locals and the odd lot of visitors like us. Restaurants rotated when they opened, locally agreed, which made sense. But v g compliance all,round.

    • Char Char says:

      The passes clearly are not the reason why the restaurants are busy, if there were no passes then it would be the same if not busier.

    • TGLoyalty says:

      In spite of not because of

      Recent Negative test was accepted or are they now under 2G rules?

  • Crafty says:

    Doing my Creation free night and missing points complaint now. Is it a statutory 8 weeks they have to reply within?

    • Harrier25 says:

      Yes. They are meant to acknowledge the complaint within 5 working days and give you their final decision within 8 weeks, but they are not keeping to these timescales.

  • Aston100 says:

    Anyone know how much a Turkish Miles & Smiles point is worth roughly?

  • Ben says:

    Quick one please. Is it accepted to refer yourself for another Amex card?

  • Jo says:

    Does anyone know if you can book a connecting flight on Virgin Atlantic where one leg is in upper and one in Premium (LAX to JNB via LHR)? Call centre says it’s not possible but that seems odd? Thanks

    • memesweeper says:

      on points or for cash? return or one way? single leg for upper or multiple?

      • Jo says:

        Sorry for the lack of info. Cash booking, tried to book premium from lax to lhr, upper lhr to jnb, upper jnb to lhr, premium lhr to sfo. Wanted to then upgrade the premium flights to upper using points as there was reward availability.

        • memesweeper says:

          If you book in one class (ie Economy/Premium) then you ought to be able to call up and upgrade any leg (ie to to Upper).

          I’d try and book the itinerary in one class if you can!

  • David says: – I logged in (Brave browser on Android), found the retailer, clicked through, met the T&Cs (to the best of my knowledge) and made £30+ purchases ten days ago. Cookies enabled, etc. Nothing yet showing in Purchase History and just assumed it would take some time. However I just made another purchase exactly as above but on my laptop, and on switching back to the BA Shopping tab there was a message about the purchase being tracked, and points appearing within five (working?) days. Never saw this on my phone.

    Am I being impatient or diddled?! 🙂

    (Apologies if asked, scanned last few days and didn’t see anything.)

    • AndyGWP says:

      I thought that one of the purposes of Brave was to protect your privacy? (I could be wrong)

      • David says:

        My understanding is for ads and ad tracking, but cookies should work… if that’s what BA Shopping uses….

        Also, it was Brave on Windows 10 that showed the ‘purchase tracked’. 🙂

        • George says:

          I’ve just started using Brave. Are you receiving rewards? How much do you get generally?

    • AJA says:

      I always use a PC and screenshot the visit has tracked along with proof of purchase from the retailer. I did this yesterday on Chrome on a purchase from M&S however I have yet to receive the email from BA confirming purchase has earned Avios. Collecting items next Tuesday so will see if the Avios post afterwards. If not I will use the claim missing Avios option on the desktop shopping site. If you don’t have confirmation that you visited the website and got the visit tracked message you might find it difficult to get the Avios paid out.

    • Rob says:

      Click-throughs like this now work in 2 ways. If it was the old method (cookie is placed on your device, the retailer looks to see if you have relevant cookies before awarding you the points) then you won’t get them.

      The newer method is to add a string to the URL before it is generated (eg which also enables tracking. This should work.

      However, some privacy tracking software is very strong and strips out anything after a ‘?’ in a URL before it is submitted, because it won’t break the webpage you are shown and only ever contains tracking data. In such cases, tracking will also fail.

  • paul says:

    so when a booking has been changed by BA, the only option is ‘cancel my booking’, no option to accept changed flights or alternative flights in MMB, change seats etc. Has anyone else seen this problem ?

    • Dubious says:

      I’ve only seen this where the flight is totally removed the the schedule, i.e. when BA consider there to be no BA-operated alternatives.

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