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British Airways admits the A350 cabin layout has failed

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Cabin crew blog Paddle Your Own Kanoo has an interesting bit of news about the layout of the A350 and A380 fleets at British Airways.

During a Q&A with staff last week, it is reported that BA’s Director of Brand and Customer Experience, Tom Stevens, admitted that the A350 layout was not working.

Unwilling to sacrifice a single centimetre of sellable space, BA installed something called the ‘ICE Rear Galley’, with ‘ICE’ standing for ‘Increased Cabin Efficiency’. The design incorporates two ultra-slimline loos on either side of the galley, and a very small amount of space for the crew to work. British Airways also took out the standard galley at the second set of doors.

British Airways A350

(There are oft-repeated stories, denied by the airline, that plans to use the A350 on the longest long haul routes had to be scrapped because of the inability to store the amount of food required.)

Stevens is reported as saying that ““it’s fair to say that some of the aircraft we have today were not designed to be crew friendly or service centric” with Club Suite service being a particular problem.

The bad news is that it is impossible, it seems, to easily change the aircraft that are already in service. British Airways is, apparently, talking to Airbus about making changes on the remaining A350 aircraft to be delivered.

In other news, Stevens apparently confirmed that the A380 fleet will be upgraded to Club Suite and have a new First Class suite installed. Cabin crew are apparently being involved in this process to avoid a repeat of the A350 issues.

You can find out more in the original article here.


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Comments (70)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Richie says:

    I’ve spent a bit of time studying A350 seat plans for most airlines. I noticed BA is the only airline that has an economy seat pair 59 A & C at the back. This is definitely squeezing seats in. BA’s A351 may just be too long for a 3 class configuration.

  • John T says:

    I have heard CX crew hate working on the A350 because the lack of galley space makes meal services very difficult.

  • Sam says:

    ‘Unwilling to sacrifice a single centimetre of sellable space’ – this.

    I’ve been sick of having the same seating in Club Europe as Euro Traveller when they’ve decided to ditch the previous seating (convertible between CE and ET). That was a brilliant design to minimise the floorspace whilst offering some extra comfort, but they couldn’t even let go an inch or two worth of extra space.

  • Gary says:

    Flown the BA A350 twice now, both in club. The first time 2 years ago I spoke to crew who hated it. They said it was way too cramped to work properly and much preferred the 747 even though they were at that stage already pretty old.

    Came to Dubai last week and a somewhat stroppy steward told me the forward toilets were in use when I enquired if I could use them. They weren’t, it was simply that the crew had put them out of use whilst they prepped the food.

    Seems odd that an airline wouldn’t involve crew and possibly passengers in their decision making when buying new planes and putting the layout in place.

    • Rhys says:

      The galleys on the 747s were gigantic, though. There’s probably a middle ground between the A350 and 747 in terms of galleys.

  • Dave says:

    Given the similarity with Virgin Atlantic, do they have the same issue does anyone know?

  • Gildas Le Guevel says:

    Certainly NOT the best layout in CW. Suites are too narrow unless you are a small person, very difficult to turn over unless you keep your legs “straight”…

  • AndyF says:

    I booked a BA holiday and stayed at the Waldorf Astoria the Palm in Dubai for 8 days returning just under a week ago. I had a fantastic time and I wanted to thank you Rob and co for your reviews on the hotel. It helped make my decision much easier when booking reading your experiences.
    My question – It was booked via BA Holidays and they recognised my Gold status and upgraded my room, which I didn’t expect! At the same time, Hilton has a deal currently running for 25% of food and drink which really did work out very well indeed. I am wondering, however, the spend at the hotel which was around £750 after discount for food and drink. Will I earn Hilton points on this spend (obviously not the room)?

    • Blenz101 says:

      They would have posted by now but you should have gotten them in my experience.

      Contact Hilton and see what they say.

  • Andrew says:

    BA has become an overpriced low cost airline.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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