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InterContinental O2 scraps its £30 pool fee following our coverage

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Earlier this week we told you how InterContinental London The O2 was intending to make customers ‘splash the cash’ by adding a huge fee to use its swimming pool.

As I said at the time, I have a soft spot for InterContinental London The O2. It is a good quality hotel which can be excellent value on certain dates.

I took my family there for a weekend break once when it was £100 per night, even though we live across town, because it has a good pool and we thought we’d show the kids a bit of east London.

InterContinental London O2

It was unlikely that I would be heading back in a hurry, however, after we exclusively reported that InterContinental London The O2 had added a swimming pool charge.

It would cost £90 for a family of four to have a dip for an hour. You literally just get a one hour slot for that price.

The actual pricing was £30 for adults and £15 for children under 18, per one hour slot.

InterContinental has now rolled back the charge

We managed to place our article in the Daily Mail (see here, there are 290 comments) and Independent (see here) which led to additional coverage.

Last night, the General Manager of the hotel dropped me a note to say:

“The hotel has reversed the decision to charge the in-house guest for the pool”

….. which is good news, although as of last night the hotel website had not changed. I hope, medium term, the hotel realises that reversing the charge is actually a positive move for bookings.


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Comments (66)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • The Savage Squirrel says:

    The Daily Mail comment (comedy) section is slipping – I went and had a look at this article and it was at least 6 comments down until you hit the first one about migrants getting handouts.

    • Ali B says:

      Thank you for your irrelevant little titbit. Don’t call us, we’ll call you!

      • Ian says:

        You must be a Daily Mail reader 😉

      • A says:

        Let me pour some oil on the fire: how equally irrelevant your comment is. Please be aware, Daily mail commentary is somewhat constrained due to the bulk of the previous commentators being occupied with their fuhrers war with the rest of the world.

      • Marv says:

        We just spent a few days at the Intercontinental in New Orleans where the pool is on the 15th floor on the roof. After looking at the pool we decided they’d have to pay us to use it. It was possibly the worst pool I’ve ever seen at a hotel, and we’ve stayed at the Intercontinental in Paris, Vienna and Munich.

    • Lady London says:

      🙂

  • Alan says:

    Good result although I must say I’m not as positive about the property as you, Rob. Ended up having to complain after my first and only stay in December – massive queue for checkin, AMB credit not taken off bill at checkout until I pointed it out, no upgrade offered (until I pushed back), room dirty. Definitely wouldn’t be rushing back.

    • Rob says:

      My review was 6 years ago!

      • Alan says:

        Ah lol – things have clearly gone a bit downhill over that period then! Location was good for something different though and interesting going on the Emirates cable car (esp thanks to Covid each group got a cabin to themselves, which would normally cost extra!).

    • Chrisasaurus says:

      They refused my wife access to stop outside to check in and unload luggage because the car park was full. She had to park a fifteen minute walk away in torrential rain and everything in the suitcases was sipping wet by the time she got in.

      Not their fault, they told her – car parks
      Security is farmed out to another firm

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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