Maximise your Avios, air miles and hotel points

The British Airways ‘Book With Confidence’ guarantee ends at midnight tonight (Tuesday)

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EDIT: This article has now been overtaken by this article – click here – which explains the new rules.

British Airways has sent out a trade email this afternoon stating that ‘Book With Confidence’ will end at midnight tonight, Tuesday.

Any bookings made from Wednesday onwards will no longer be covered by the policy.

I strongly recommend that you make any tentative British Airways bookings on Tuesday. This will retain your flexibility to receive an eVoucher or, for Avios bookings, a totally free refund if you choose to cancel.

British Airways Book With Confidence to end tonight

What are the current ‘Book With Confidence’ rules?

Under the current position, any British Airways cash flight booked for travel by 30th September 2022 (this is the date by which your entire trip must be completed) can be cancelled at any point – up to an hour before departure – for an eVoucher.

You can also change the details of your ticket (time, date) without any change fees, although any fare difference is payable.

The eVoucher will be valid as part payments towards any new BA flight booking, on any route, for travel up to 30th September 2023.

If you have made an Avios booking, it can be cancelled for free – no £35 fee – up to one hour before departure. You do not receive an eVoucher. All cash, Avios and any relevant vouchers will be returned to your Executive Club account.

What happens for bookings from tomorrow?

I assume, although this has not been confirmed, that normal pre-covid service will resume:

  • non-refundable cash tickets will, once again, become non-refundable (taxes and charges can, technically, be refunded but the administration fee is usually higher than the amount due)
  • Avios tickets can be cancelled up to 24 hours before departure for a fee of £35 per person

This means that booking a flight to the US is now risky unless you have good travel insurance, since there is no sign of the requirement for a negative test within one day of travel being removed. You may even struggle to cancel an Avios ticket within the 24 hour cut-off.

Note that there is, unsurprisingly, no reference on ba.com to ‘Book With Confidence’ being culled from midnight on Tuesday. You will need to take our word for it, based on what we were told by BA’s marketing agency.

That said, all references to flights already seem to have disappeared from the covid pages of ba.com. There are still references to BA Holidays which implies that ‘Book With Confidence’ may remain here, albeit that you need to cancel within 28 days to receive a voucher.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (55)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Edfly says:

    Will this affect existing bookings, or just new ones?

    • Save East Coast Rewards says:

      New ones only. So book now if you have any maybe bookings before end of September

  • yonasl says:

    Book with confidence should remain indefinitely (maybe for a small fee). It is such a good feature that makes BA a much better option than its competitors. It is not a true flex fare as your money is stuck on a BA voucher so does not hurt the most expensive fares. Now that BA finally got the IT right t would be a perfect differentiator for their offering.

    • Mr. AC says:

      Tend to agree. I only travelled on BA or airlines that have or had a similar policy (e.g. KLM) for the past 3 years.

  • Chris says:

    Could I check if avios bookings need to be before end of sept to qualify for fee-free refunds?

  • jsto says:

    I have previously managed to cancel existing Avios bookings beyond 30 September 2022 for no fee. Does this change suggest the ability to do so will go away from tomorrow?

    • JDB says:

      The no fee on voluntary changes to all Avios bookings, including ones beyond the BWC period, seems to be an unofficial policy operating now, so there must be a risk that’s going as well.

    • Rob says:

      Presumably, because it all goes via the same refund channel.

  • pigeon says:

    Seems like this is to stabilise bookings during the summer season? I imagine they have lots of speculative bookings – eg people booking both Lisbon and Rome, then go to the one with good weather, etc.

    What’s more interesting is the long term decision about change fares. The US carriers seem to think getting rid of them is more profitable…

  • Gavin454 says:

    I hope they will at least bring back the functionality to cancel Avios bookings online (not just submit a form for later processing). It’s especially annoying to have to phone to cancel for free within the first 24 hour period.

  • Jasbuckler says:

    Hi are 3rd party avios booking via ba covered by book with confidence ?

    • 1ATL says:

      Yes absolutely – travel agents are covered just as much as booking direct.
      Getting your travel agent to realise this is another story. Some are better than others.

      • Jason says:

        Sorry I meant one world alliance partners like finnair etc…

        • 1ATL says:

          so long as ticketed by BA before 08JUN the yes it will still be able to be requested for future travel credit etc

    • Rob says:

      Yes

  • Jonathan says:

    Is there any way to use an eVoucher for another Oneworld airline’s flight at all ?

    • ChrisC says:

      Only if sold by BA.

    • G says:

      Yes; they work on the BA App on all OneWorld Airlines only if they’re accessible by ba.com/app when making a booking e..g I was able to apply my voucher on a business class JAL flight but on the BA flight.

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