British Airways scrapped its ‘Book With Confidence’ guarantee last night

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• Ann onymuss says:

  8 Jun8 June 15:07

  Obviously not encouraged – but I’ve been in to the states 4 times now on the same covid test.

  Just screenshot and edit .
  rub out the date , then add new text of the same size . I also put a bit of a squiggle in the qr code so that won’t work .

  Works fine with VeriFLY .

  • qrfan says:

    8 Jun8 June 18:34

    You have to make an attestation to the us govt regarding this test, no? So you’re committing fraud against the US government for the sake of £12 and 5 minutes of taking a supervised test. Forget the moral implications, that is absolutely insane risk taking even if your risk of getting caught is a fraction of 1%. Unbelievable.

    • Mikeact says:

      8 Jun8 June 20:54

      Totally agree…stupidity of the highest order.

  • Ian says:

    8 Jun8 June 21:50

    They walk amongst us!

• Abdul says:

  8 Jun8 June 15:36

  I’ve been trying to get a refund for an Avios booking. I fill out the form and get a message saying ineligible for a voucher, I know it wouldn’t be a voucher but no refund either. Booked before 7th June and for a trip completed before 30th September.

  • Rob says:

    8 Jun8 June 15:49

    I just cancelled one and got the usual OK message:

    “Thank you for completing your voucher application. We confirm that we have received your form and will begin processing it. You’ll receive your voucher code and details on using it by email within 7 days. Do not cancel or make any changes to your booking in the meantime.”

• Roger Dyer says:

  8 Jun8 June 17:32

  I have found the same message a week or two ago, despite never asking for a FTV. When can I expect this and will it be valid until next year — my booking was made last year

• Michael C says:

  8 Jun8 June 18:12

  BA cancelled my UK_US flight for thus summer (a few weeks ago).
  It contains a 2-4-1 that expires shortly after – if I totally cancel, will
  it be wrapped in a voucher until Sep. 23?

  • NorthernLass says:

    8 Jun8 June 20:44

    Yes, but you might get more benefit from requesting re-routing if that suits you?

    • Michael C says:

      9 Jun9 June 08:50

      Thanks, A – think we won’t make it now.
      Chat person would change date (though to the one he wanted, not the one we wanted!) but suggested 241 would expire now, not be extended.
      Will try HUACA with silver line today!

• Mrs Rosalind Davis says:

  8 Jun8 June 19:01

  We travelled to Barbados on 17th May in what you seem to
  call premium we paid all the extra money, then you asked us
  to pay for our seat which we refused too. Apart from not much
  service, just couldn’t belive when the old trolley arrived, Virgin Atlantic who have stewards waiting on you with trays and a smile, we took of late and was 2 pm before we had a drink and
  Lunch, as for next snack wrapped up in a brown paper bag
  Aweful never fly with you ever again.

• Peter says:

  8 Jun8 June 20:17

  I tested positive today for the first time ever – it’s definitely still around!

• slidey says:

  8 Jun8 June 20:37

  In sep 2023 will BA allowed to just write off any unused evouchers or is there anything that will prevent them from doing that?

  • Will says:

    8 Jun8 June 22:22

    I think if you simply booked a flight, elected not to take it and then got an E voucher with the date clearly explained then BA won’t be under any pressure to redeem those vouchers for cash/extension.

    I’m not sure if people are still ending up with e vouchers when they’ve caught covid and cannot fly or when their flights are cancelled but if they are then these are far more contentious.

    Long time away in todays world, BA could well be under significant financial pressure by then, they’re up to their eye balls in debt and the effect of high oil prices will bite them if it persists.

    • ChrisC says:

      8 Jun8 June 23:09

      There would be outcry if BA just grabbed the cash for itself.

      The mail and the express would be apoplectic over a Spanish owned company stealing plucky Brits of their hard earned holiday savings.

      Whether that’s accurate description or not of BAs ownership it’s how they would present it.

      What some EU countries have done is to legislate that vouchers / credit notes can be retained by the airlines for a certain period of time and if not used within that period by the passenger they can then request – and be given – a full refund.

      To a degree BA has already recognised it has no real long term claim on peoples cash and has already started the process of refunding unused vouchers starting with the oldest ones issued in March 2020.

      People with cancelled flights are already entitled to a full refund if that’s what they want and so that isn’t really the same situation as those who voluntary took a voucher.

      • Will says:

        9 Jun9 June 01:38

        Aren’t the present batch of refunds due to the fact that the BA website didn’t give a cash refund option (even though it was an entitlement) only voucher and calling to claim the cash refund was extremely difficult due to lines being overwhelmed and BA probably would have lost any legal battle to retain the money for them?

        I could be proven wrong but I don’t see customers having much comeback on BA when they voluntarily cancelled a flight, terms clearly beyond any legal minimum on BA’s behalf and clearly stated that a sept ‘23 voucher would be issued.

        BA will quite rightly state that the legal minimum alternative was not a cash refund, but rather losing the entire fare and getting a refund for the APD.

        They might be on the hook for the refund of the original APD in my opinion.

• DARREN says:

  9 Jun9 June 12:41

  This is disappointing but it was going to happen. I’m hopeful that the US will be scrapping Pre Departure tests very shortly.

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