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British Airways check-in staff at Heathrow vote for strike action – other groups set to follow

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If you think that your chances of flying off for the Summer are already looking dodgy, British Airways check-in staff at London Heathrow have voted for strike action.

It wasn’t exactly marginal, with a 95% ‘yes’ vote on a turnout of 80%.

This only applies to those staff who are members of the GMB union, although as we will explain that is not necessarily going to remain the case.

British Airways customer service staff

You can’t really argue with the basis for the strike.

Check-in staff at Heathrow took a 10% pay cut during covid as part of attempts to minimise redundancies and keep the airline afloat.

With the airline now back to something close to full capacity, staff want the 10% pay cut reversed. They are NOT looking for any pay rise on top of this, despite 9.1% inflation – they only want their pre-pandemic pay restored.

British Airways is offering a one-off bonus of 10% but is not offering to return base salaries to their previous levels.

Other unions are also looking at strike action

The Unite union is also balloting its members at Heathrow for a parallel strike. This vote is due to close on 27th June.

To add to the fun, British Airways engineering and call centre staff are also voting in consultative ballots to assess their own willingness to strike. If the vote is positive, a full strike ballot will follow.

When would a strike happen?

Under UK law, any industrial action must follow a 14 day notice period. (This is why we were happy in the HfP office yesterday, as it means that our Summer party on 6th July cannot now be disrupted by a tube strike.)

It is likely that the unions would wait until the start of the school holidays in order to maximise disruption and to give the airline time to negotiate.

The best way to avoid the strike is to book your BA flights from Gatwick or London City this Summer. The airline uses outsourced staff at these airports and they are not balloting for strike action. That said, any strike by engineering staff would appear to cover Gatwick too.

British Airways staff at Heathrow vote for strike action

We said, they said ….

Nadine Houghton, national officer for the GMB, is quoted as saying on Radio 4:

“BA decided to use fire and rehire very opportunistically during the pandemic to cut our members’ pay and conditions at a time when they are unable to fight back and to defend themselves.

All our members are asking for — and these are primarily low-paid working women working on the front line — is the 10 per cent they had robbed from them during the pandemic back. They’re not asking for a pay rise. They just want the money back that they’ve had taken from them.”

In a statement, British Airways told us:

“We’re extremely disappointed with the result and that the unions have chosen to take this course of action. Despite the extremely challenging environment and losses of more than £4bn, we made an offer of a 10% payment which was accepted by the majority of other colleagues. We are fully committed to work together to find a solution, because to deliver for our customers and rebuild our business we have to work as a team. We will of course keep our customers updated about what this means for them as the situation evolves.”

It doesn’t help, of course, that IAG CEO Luis Gallego is in line for a £4.9 million pay package this year if the group hits its financial targets, as seems likely. There was a revolt against the package at the recent AGM by various institutional shareholders – one of whom called the package ‘excessive’ – but it still passed.

It also emerged that Gallego is given £250,000 per year in expenses to allow him to rent a home in Madrid alongside his existing property in London, given that he shuttles between the two cities.


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Comments (134)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Yona says:

    I knew a guy in middle management at IAG. One of his perks was a £500,000 yearly allowance on BA and IB flights in addition to Gold membership, hotel and car rental upgrades and others.

    His job was to make decisions such as cutting salaries or making sure crews on old contract would resign so they could hire new people under worse contracts.

    This strike does not surprises me at all.

    • Jonathan says:

      I think what is depressing these days is that if you scroll on TikTok there are numerous cabin crew celebrating their dream job and videoing their flights. They seem barely out of their teens. They don’t understand contracts and have just taken the job for the glamour. As long as there is a supply of teenagers willing to do this then how are staff going to be fairly treated and paid?

      • Scott says:

        A lot of these younger ones live at home, so have no real outgoings.
        Easy to live with Mother and get £15-18k? a year, and hopefully spend a few days sunning themselves by the pool in Dubai, Cape Town etc. on their rostered flights.

        Different kettle of fish if you had say London rents to pay.

        I know a couple who became cabin crew recently.
        One was a head teacher earning good money, but she fancied a change and became a check-in agent / Team Leader. Then left and has recently became Virgin cabin crew.
        Another was a check-in agent for a few years, went into nursing, and now is cabin crew for Tui.
        First is in her 50s, second late twenties. Not just about the money to either of them.

        • Rob says:

          No problem with taking a job for fun rather than cash – it’s the basis on which I started HfP – but no-one ever asked me to get up at 2am for a 4am sign in for a 6.30am start …..

      • Njb says:

        As a more mature starter the take home cabin crew pay will be a bit under £2000 a month with allowances – add that to my pension and I will be doing fine, getting to see the world in a job that I have always wanted to do. Likewise for younger staff living at home the pay is acceptable.
        Many older entrants joining. After a long career in education I will not miss the stresses and strains of senior leadership and will relish a job where I can actually be off duty.

        • Rob says:

          Stories of large scale resignations at Gatwick in recent weeks over at PPrune (a crew blog) as the realities of the poor money and painful rostering finally kick in.

        • AJA says:

          I applaud you @Njb I hope you enjoy it and that you get to see many places around the world. Hopefully there are more like you to counteract the rather negative views (however true they may be) being written by Rob

          • njb says:

            njb is a 59 year old young at heart wife, mortgage free with a retired husband – who is not wearing rose tinted glasses about what I am letting myself in for – family members have been old WW crew and friends still fly as crew after 30 years – ex WW who took the new contracts.
            LGW is a worse contract but people are taking it due to location and no short haul routes from what I see.
            I start end Sept. I might hate it – but I don’t know till I try – and then I can leave if I do.
            Pay is not an issue for me, nor job security. Rostering will improve as crew capacity increases.
            However I do wonder about retention of all these new crew – many seem to be starting commuting from over 4 hours away or relocating to nearer the airport and renting. The salary will not got far with such additional costs. Some have just finished A levels and may not be prepared for the isolation of a crew life – never the same crew twice.
            Maybe I should start a blog of my cabin crew journey !

          • Rob says:

            You fill the job, but you fill it with someone like (let’s be honest) what my daughter will be like in 10 years – someone with well-off parents who own spacious Central London property and, instead of asking for rent, bung them a couple of £k per month on top of their salary to keep them ticking over.

            Bully for her. Bit of a bugger if you live in Wakefield, are talented and are desperate to build a marketing career in London. This is the bigger problem.

            Do you reckon it would be difficult to find someone who would do Rhys’s job for free? I’d be overrun with applications from ‘well to do’ new graduates living at home in London who can’t find a job and fancy a year or so of running around the world in style whilst making some great contacts, whilst Mummy and Daddy prop them up.

          • njb says:

            my career as been mainly spent in education and LA SEND – no wonder there is a recruitment crisis here – under £30k starting salary for a teacher, under £30K working for an LA assessing/writing EHCP plans. £27K flying the world doesn’t sound too bad if you are in your early twenties- no responsibilities once the work day is done.

          • Brian says:

            “I’d be overrun with applications from ‘well to do’ new graduates living at home in London who can’t find a job”

            I don’t know what what it’s like for graduates specifically but are there many young office types in London who can’t find a find? Everyone I know is easily finding new jobs if they want to move (the easiest it’s been for years and years)

  • Paul says:

    About time the word “British” and the flag were removed from BA.

    • AJA says:

      What would you suggest in replacement?

      • Steve R says:

        London or South East Airways that is their customer base

        • AJA says:

          That’s because two of the biggest airports in the UK are in the southeast and relatively close to London. As an airline business I’d say it makes sense to operate from LHR and LGW. The days of the likes of BMI being relatively successful being based at EMA are long gone, as is that airline.

          You could always exercise your freedom of movement around the UK and move to the southeast, if not London, to take advantage of the fact that BA is based at LHR, LCY and LGW.

          By the way of comparison how many flights do Virgin operate out of regional UK airports compared to their bases at LHR and LGW? Never understood this animosity towards BA while it is an accusation never levelled at Virgin.

      • paul says:

        I’m not bothered what else they’re called – but they ARE viewed abroad as OUR National Airline and that is an embarrassment.

        It’s bad enough our PM is an incompetent joke to the World; do we need to add to it.

  • Anthony Heather says:

    I’m totally with the staff, as much as it will affect my travel. Did all senior staff take 10%?

  • P Rya says:

    If you hold a reward flight for the summer and find yourself effected what are your options and rights? Do BA have to find me another flight with another airline? Also what happens to connecting flights not on the same ticket?

    • Rhys says:

      Same rights as any other passenger

      • dominic says:

        I’ve booked some reward flights for July . Just before the 2 year voucher expiry. If the flights get cancelled and I can’t rebook before they expire do I lose the vouchers?

        • dominic says:

          I meant to say I had booked flights to Chicago and New York using 2 for 1 vouchers.

    • AJA says:

      A connecting flight not on the same booking reference is technically not a connecting flight, it is a separate booking. Therefore if you are unable to fly on the BA flight and miss the separately booked flight you will have no claim against BA for the cost of missing the separate flight. You might be able to claim off insurance.

  • Joanne Savidge says:

    It seems only fair that BA staff pay returns to pre Pandemic level. Unfortunately it will impact many who have waited a couple of years for their summer break, as we have. When we booked our trip to New York for the first weekend of the school holidays last year, flying from Gatwick (which would have been our preference) wasn’t an option. I imagine there are many people in this boat to. Suggesting this only helps those looking to book last minute. Meanwhile the rest of us can only wait for the dates to be announced and hope we aren’t affected although as with the rail strokes there will knock on effects.

  • Simon says:

    Was feeling safe and smug when this was announced yesterday, knowing that my July FAO trip was from Gatters. 10 minutes later I get a cancellation email, and am now on a BA / Finnair flight from T3.
    Presumably the Finnair flights use BA check in facilities so we would be impacted by any strike?

    • ChrisC says:

      Why do you presume AY use BA staff?

      As far as I’m aware AY employ their own staff either directly but more likely via a ground handling company.

      Just as AA and IB employ their own staff in T5.

      • Rob says:

        It’s a wet lease – BA has borrowed Finnair aircraft and crew to fly to non-Finland destinations. Finnair is a little top heavy with aircraft at the moment given the Russian airspace flight ban. Check in staff will definitely be BA.

  • JandeW says:

    This is BA at its most despicable and Gallego’s
    excessive pay package only rubs salt in the wounds of staff. One can only sympathise with the staff. Time to suck it up, BA.

  • Rob Collins says:

    A friend of mine who worked as part of the Cabin Crew for BA, left during the ‘fire and rehire’ exercise. He’s now much happier, doing a better paid job with less travel to work and a much more understanding employer.

    The fact that his improved job is working in an Amazon warehouse says it all…

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