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Heathrow passenger cap to be extended to 29th October

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Heathrow has announced this afternoon that the cap of 100,000 departing passengers per day will be extended until 29th October.

This will ‘support more reliable and resilient passenger journeys’.

Heathrow has said that if the airlines behave nicely and hire lots of new ground staff, it will consider letting them off their punishment and lift the cap earlier. (In PR speak: “Airline and wider airport partners could see the cap lifted earlier if improved resource levels are evident and the airport continues to see sustained operational improvements”).

Heathrow passenger cap to be extended to 29th October

It isn’t clear if this cap will require additional flight cancellations by airlines. When the original cap was brought in on 12th July, airlines had sold an average of 101,500 tickets per day for late July and August. Whilst there would have been some last minute bookings to add to that, the airlines were not massively exceeding the cap and additional cancellations were modest.

With the natural fall in passenger volumes as the schools return in early September, it is possible that – even without the cap being in place – airlines would be under the 100,000 cap regardless. My guess is that the days at most risk are the weekends of October half term.

It is possible, of course, that the cap backfires on Heathrow. As the airlines cannot now ramp up their operations before the Winter timetables start on 30th October, will some simply stop recruiting? They would, after all, save money by falling back on their existing ground staff during the quiet Winter period. It is possible that, next Easter, we still find that airlines do not have all of the staff they need.

Here is the statement put out by Heathrow:

“Following a consultation with airlines, Heathrow has confirmed it will extend the existing limits on the airport’s capacity through to 29 October, the end of the summer season. This will provide passengers with confidence ahead of their half-term getaways. 

In July, Heathrow introduced temporary capacity limits to improve passenger journeys over the summer getaway. By better balancing passenger demand with available resources, we are able to operate a safe airport ecosystem that prioritises passenger needs. Since then, the cap has resulted in fewer last-minute cancellations, better punctuality and shorter waits for bags. Several other airports, including Gatwick, Frankfurt and Schiphol have also put in place equivalent capacity limits as the entire aviation sector, both home and away, faces similar challenges. Schiphol has also extended its cap through to the end of October.

The capacity limits will be kept under regular review and could be lifted earlier should there be a sustained picture of better resilience and a material increase in resourcing levels, notably at some airline ground handlers which remains a core constraint on capacity at the airport. The airport is a complex ecosystem with many organisations needing to work closely together. We encourage our partners to be transparent in sharing data, particularly on recruitment of additional colleagues, so that we can build confidence in the removal of the capacity limits as quickly as possible.

To support efforts to build back resilience in the airport system, Heathrow launched a review of airline ground handling last week. As part of an overall review of the ecosystem, we will be working with airlines and ground handlers to understand how we can unlock more capacity in this critical part of the airport, enabling us to meet passenger demand in the months and years ahead.”

Comments (83)

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  • HH says:

    I don’t think I’ve ever seen such a ridiculous situation be allowed to go on for so long. Surely they’ve had ample time to increase capacity by now?!

    • Mike Hunt says:

      It might make sense to limit 100,000 passengers a day indefinitely if it improves the overall passenger experience

  • Pete M says:

    Challenge: use the word “ecosystem” as many times as possible in a press release…

  • Richie says:

    I noticed AA has changed their LHR winter 22/23 timetable recently with some flights being removed. Looks like fares for thanksgiving could be much higher.

  • Sussex bantam says:

    We’ve tried everything we can apart from actually paying people more money….

  • DZOO says:

    Is the expectation that the increased flexibility for bookings completed by 30 Sep also be extended now?

  • AJA says:

    This is ridiculous. HAL needs to start paying decent wages to attract staff. The airlines should also compensate passengers if they have to cancel existing reservations as a result of this and get HAL to pay the bill.

    • Rob says:

      It has nothing to do with HAL. The only people you interact with at the airport employed by HAL are security staff, and they are back to full strength apparently. Everyone else you deal with is an airline employee.

      • Paul says:

        I’d agree, this is because airlines, and BA in particular, have seen the artificial cap as a means of driving up fares. I predict good profits for BA from this as the cost of flying increases.

        • Rob says:

          My wife has to fly to Hamburg on Thursday, booked on Saturday, and it was £630 return in Business – and not much cheaper in Economy.

        • Walter Wall says:

          But capacity is lower so revenue taken is less overall. There is only a certain amount a mug will pay for a ticket!

      • AJA says:

        OK. So what you’re saying is BA doesn’t have enough staff to handle baggage for more than their share of the 100k per day passenger limit?

        If that’s the case then BA should pay EU/UK261 compensation if they cancel flights within 14 days because of this cap.

        BA claim that the limit is an extraordinary circumstance outside of their control and blame HAL for imposing it meaning flights cancelled because of it aren’t eligible for compensation.

        But if HAL isn’t responsible then BA must be.

        It can’t work both ways.

        • Rob says:

          BETWEEN THEM the airlines at Heathrow do not have enough baggage handlers. Some do (eg Emirates, who employ their own) and some don’t (almost certainly BA). Heathrow is punishing all airlines equally, however, and all have to make the same percentage cut in their passenger numbers.

          Technically you’re correct although legally, as all airlines are having to make cuts and the cuts are not DIRECTLY linked to BA’s failure to recruit baggage handlers, there is no direct cause and effect and so you won’t get EC261.

          • AJA says:

            That’s a convenient cop out by both BA and HAL. It is BA’s problem that the can’t recruit enough baggage handlers and also which flights they cancel in order to meet HAL’s cap. I wonder if you could claim via MCOL against both BA and HAL for the cost of replacement flights if your flight is cancelled.

          • Mike says:

            It’s a shame Heathrow didn’t name and shame and impose the caps on the naughty airlines like BA. Firstly, this would have taken some heat of Heathrow, secondly blame would go were it was deserved, thirdly people could make EU261 claims and fourthly it may have encouraged BA to get their ‘stuff’ together.

          • yorkieflyer says:

            So basically it suits BA and explains why only Emirates made a fuss?

          • David S says:

            But there must surely become a time (like with Covid) that the current situation becomes the norm and BA can’t hide from its responsibilities

      • Laura says:

        You say that and yet you can’t get an escalator from Ground level in T3 to level 1 departures as it’s too dangerous because HAL security queues go up and down the mall upstairs 3 times.

        HAL stop people going through the gates in connections because they simply don’t have enough lanes open upstairs.

        HAL have 63 miles of tensabarriers set up in T5 because they simply don’t have the staff to even process a schedule reduced by 30%.

      • JimBH says:

        Do we have proof that HAL themselves are staffed up to run a “cap-free” operation?

        • Londonsteve says:

          Yeah, not a chance. Knowing HAL why would they staff up to 100% capacity knowing that the airport is processing significantly less passengers than they did in 2019? They might have the people on their books, but they’re not deployed. The expectation this year is for significant queues and HAL knows that passenger expectations are lower. Most passengers are insufficiently knowledgeable about the industry to know if it’s the airport’s or the airline’s responsibility and they can get away with pointing the finger at one another. Fewer security staff and longer queues are the order of the day.

      • Bagoly says:

        ? How many are actually employed by an airline rather than John Menzies Aviation or similar?
        I think you meant employee of companies who contract service to airlines?!
        Which means excluded from BA union agreements, and in BA’s mindset from their responsibilities.
        So airline management feels they can say: “Not our fault”.

    • Chris says:

      The airlines and their agents are the problem. Hal doesn’t do baggage or refuelling. The do security and arrived at first security t5 on Sunday to both lanes open and no queue.

      Though annoyed hex didn’t run on Saturday. Pay dispute on most expensive rail link isn’t a good look.

  • Steve S says:

    There will be plenty of slots and staff available @ Doncaster

    • Mike Hunt says:

      Under levelling up the use of Doncaster airport in place of some Heathrow flights would be a great idea – there is certainly capacity to redirect some flights immediately

      • Harry Holden says:

        And give the London airways regulars a nose bleed in the process? Fancy them having to travel to the regions to get where they need to be?

        • Brian78 says:

          Well they’ve booked from Heathrow because it’s closer so why would they want to travel from Doncaster?

          Bizarre post really.

          • Steve S says:

            Ever considered there are passengers who live north of Luton. Plus a group of trained airport staff who could shortly be out of work.

      • Brian78 says:

        Levelling up isn’t a thing really. It’s just a sound bite

  • Nick says:

    All of our transatlantic business travel, which we originally planned to bring back from August, now continues on hold. All travel to the USA (90% BA/American) for us includes several domestic US flights as well, and the situation over there is just as bad, with any cancellations basically ruining any itinerary, making the trip just pointless. Until the whole situation improves, considerably, there will be no sales from us.

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