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Review: the New York Marriott Marquis hotel in Times Square

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This is our review of the Marriott Marquis hotel in New York City.

After a night at New York’s JFK airport in the TWA Hotel (review tomorrow) to see the new British Airways and American Airlines lounges at Terminal 8 we made our way into Manhattan.

British Airways put us up in the New York Marriott Marquis, which with 1,966 rooms is the largest hotel in Manhattan. Anyone looking for a boutique hotel experience should stop reading now, because this is anything but!

Review: the Marriott Marquis Times Square hotel, New York

The original building dates back to the early 80s although the hotel has recently been refurbished. As I was on a whistlestop tour this review is not quite as detailed as usual. However, you should be able to get a feel for it.

The hotel website is here.

Where is the New York Marriott Marquis?

As the name suggests, the Marriott Marquis is slap bang in the middle of Times Square, bombarded by bright LED billboards from all sides.

Having been to New York many times now it isn’t my preferred location (too touristy), but you can’t argue that it isn’t convenient given its central location in Manhattan between all the major destinations.

It is also just a couple of blocks from the 42nd Street / Port Authority subway station, which offers a vast number of subway lines including the 1, 2, 3, 7, A, C, E, N, Q, R, W and S.

Checking in to the New York Marriott Marquis

Once you’ve found the hotel – and that’s not necessarily easy, given the number of billboards and signs trying to get your attention – you’ll wonder how to get in.

As it turns out, entry to the hotel is actually from the side rather the front, from 45th or 46th Street. You’ll find a car port plus a bank of elevators taking you up to the eighth floor of the hotel, where you’ll find the hotel lobby.

Review: the Marriott Marquis Times Square hotel, New York

Although the hotel was busy, I was seen very quickly. It took a bit longer to sort out my booking because – for whatever reason – the computer decided to give up, although the staff were very apologetic about it.

I was given a Superior category room on the 37th floor, out of a possible 45, so fairly high up.

Rooms at the New York Marriott Marquis hotel

Let’s be clear. This is a bed factory. The scale of the hotel will be unlike anything you have seen before as you zoom up in one of the glass lifts in the vast atrium. There are floors upon floors of rooms.

Of course, one of the drawbacks of having such an atrium is that you need to walk all the way around the outside if your room is on the opposite side. Unfortunately this isn’t Hogwarts and there are no moving stairs or bridges!

I believe all the rooms have been refurbished, although the designers haven’t been too adventurous, opting for a neutral look.

The superior rooms at least are a very good size:

Review: the Marriott Marquis Times Square hotel, New York

On the left is the bathroom:

Review: the Marriott Marquis Times Square hotel, New York

The shower is over an oddly shallow and short bath-tub: I think this may be a New York City thing …. the shower curtain doesn’t exactly scream luxury either. Apart from that it’s a fairly typical shower!

Toiletries are by thisworks, which I liked. They’re in large pump bottles bolted to the wall:

Review: the Marriott Marquis Times Square hotel, New York

Opposite the bathroom is a wardrobe with louvred doors. Inside you’ll find a luggage rack, robes, extra pillow, safe etc:

Review: the Marriott Marquis Times Square hotel, New York

You then have the room with a large king bed:

Review: the Marriott Marquis Times Square hotel, New York

Whilst there is no official turn down service, they do seem to pop into the room in the evening to deposit some sleep spray on your pillow.

The bedside tables feature mains sockets only, which is a bit of an oversight. Fortunately I had my adaptor with me!

You then have a large junior suite-style living area, with sofa and ottoman:

Review: the Marriott Marquis Times Square hotel, New York

Plus a large desk and TV cabinet:

Review: the Marriott Marquis Times Square hotel, New York

The best part of the room, for me, was the view which overlooked Times Square. It did mean I had to make sure the curtains were properly closed at night because the billboards are so bright!

Review: the Marriott Marquis Times Square hotel, New York

Conclusion

And that’s it. There are obviously far more facilities, including a large gym on one of the higher floors that you can see as you zoom past in the lift.

There’s also a good Club lounge which serves a really good breakfast. Unfortunately it was so busy on the morning I went that it wasn’t really possible to get any photographs.

If you need a place to stay in Manhattan that’s close to all the major sights, and don’t mind staying in a mega-hotel, then the New York Marriott Marquis is a decent option. Obviously if those things don’t appeal to you, there are plenty of other choices!

Rates start at $225 per night in February, whilst redemptions are from 50,000 Marriott Bonvoy points per night. We value a Marriott Bonvoy point at 0.5p so do the maths before booking a reward.

You can find out more, and book, on the hotel website here.

Looking for a hotel in New York?

We’ve reviewed a number of hotels in the Big Apple over the years. You can see our Manhattan hotel reviews here:

Elsewhere, we’ve reviewed:


How to earn Marriott Bonvoy points and status from UK credit cards

How to earn Marriott Bonvoy points and status from UK credit cards (April 2024)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses.

The official Marriott Bonvoy American Express card comes with 20,000 points for signing up, 2 points for every £1 you spend and 15 elite night credits per year.

You can apply here.

Marriott Bonvoy American Express

20,000 points sign-up bonus and 15 elite night credits each year Read our full review

You can also earn Marriott Bonvoy points by converting American Express Membership Rewards points at the rate of 2:3.

Do you know that holders of The Platinum Card from American Express receive FREE Marriott Bonvoy Gold status for as long as they hold the card?  It also comes with Hilton Honors Gold, Radisson Rewards Premium and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

You can also earn Marriott Bonvoy points indirectly:

and for small business owners:

The conversion rate from American Express to Marriott Bonvoy points is 2:3.

Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (69)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Tom says:

    Boring decor, 80’s building, thisworks sleep products? Are we sure this isn’t a Crowne Plaza …

    • Alex G says:

      First NYC Hotel I ever stayed in back in the 80s, and I was last there ten years ago.

      The building is truly impressive. The glass lifts are great fun.

      Each time I’ve been, reception have tried to sell me a paid upgrade, which I found annoying.

      Rooms with connecting doors have terrible soundproofing, and should be avoided.

      Some high floor rooms have great views of the East River.

      Those stupid little bathtubs are quite common in the US.

      The modern Marquis Theatre is part of the building. Sadly, the site once housed four Broadway Theatres.

      This may have been improved, but last time I was there there was no nighttime security system to prevent outsiders getting access to the sleeping floors.

      Couldn’t be more central, but Times Square itself is pretty ghastly these days.

      • Save East Coast Rewards says:

        I hate those shallow baths. The only place I’ve seen them in the UK was the HGI at Hatton Cross before the rooms were refurbished (now there’s just showers). They seem to be the standard baths for US hotels. The only time I recall a better bath in the US was at the IC The Barclay where I’d been upgraded to a room with a massive bath with a jacuzzi function plus steam room.

      • Blair Waldorf Salad says:

        I’ve been here once this year to eat in the restaurant/bar overlooking Times Square on the main lobby floor (about 7 floors up it feels) when I had credit to spend. I echo the comment re the lift lobby and security. The area is prone to attracting people off their heads on one or more substances, no doubt aggravated by the lax approach to high strength cannabis smoking that is now widespread in Manhattan. During my visit, odd characters were hanging around the ground floor lifts and as I left most of the hotel security team were distracted in chasing off a screaming couple.

        • PH says:

          I went in last month purely to check out the architecture and you needed to scan a keycard to go to any of the floors with rooms

        • CarpalTravel says:

          @BWS – Slight OT but I think you are right, there seems to be a lot of unpredictable people there again. It felt like a really bad step backwards, towards how it was when I first started going out there regularly in the 90’s.

          Whilst I have no moral objection to people smoking weed, during my visit in October, it got extremely tiresome walking around and constantly being subjected to the pungent smell, practically morning, noon and night. Even during a 4am photoshoot I found myself walking behind two labourers apparently on their way to work, as you say, it is seriously potent stuff too. There was also a couple shooting up whilst sat on some steps I was walking down, into a Metro station.

          Along with the savage price of almost everything, the trip really challenged my enduring love for the place.

      • Tariq says:

        Encountered the ‘shower-tub’ at Marriott Montreal Airport too.

  • Ross says:

    Any “resort fee” nonsense?

  • BA Flyer IHG Stayer says:

    There used to be revolving restaurant. Is it still there?

    Wasn’t the best food but the views were spectacular. Very much a tourist thing than a place for a romantic dinner

    • Simon says:

      This was my first question as well. Took ourselves there on a work trip 20 years ago – remember thinking that the hotel didn’t feel like the calmest place to stay as we passed through.

    • Alex Sm says:

      Oh yes, I remember that one! My NYC-based friend brought me there in 2010. We paid $60 for two cocktails. Of which 20 were for cocktails themselves, 20 – for entry charge, and 20 – in taxes and tips. It was a good lesson in the US hospitality industry economy!

      • PH says:

        Overheard staff member this autumn telling someone it hadn’t revolved since covid

    • CarpalTravel says:

      You are definitely right about the romantic dinner!

      Years ago I took my then partner there for a meal for her 30th birthday. Such an underwhelming view from the venue during the night, with average food and poor service.

      We were able to see a lone guy in one of the offices in an adjacent building, sat looking at what appeared to be porn on his computer. With each rotation we wondered whether he would have stopped or not.

      That being the highlight of that meal, says it all really.

  • Hardpack says:

    I stayed there a few years ago, never again. The lifts went to random floors although it was supposed to be responding to customer numbers. Everywhere you went eg coffeeshop or breakfast was rammed. Hated it, but you can’t knock something before you’ve tried it

    • Hardpack says:

      Oh and it’s the “marquee” otherwise your driver will look blank

      • r* says:

        The most fun is asking for a croissant pretty much anywhere in the US. Unless you ask for a cross ant, youre getting a confused look 🙂

      • Alex G says:

        Yep. The Americans pronounce it correctly!

        • Alex G says:

          (Marquis. Not croissant)

          I also find I have to ask for Corfee, or I get blank looks.

          Perhaps the most inexcusable failure to understand English that I’ve come across was on an AA flight from LHR to JFK, when my request for a Bucks Fizz was met with a blank look.

          • Richie says:

            It’s ‘kwawfee’ in some in places.

          • JDB says:

            Buck’s Fizz = Mimosa in US and France

          • Alex Sm says:

            Also it’s “creamer” rather than milk for your coffee
            And black coffee is called “no space for milk”

          • BA Flyer IHG Stayer says:

            Covfefe

            As for AA just ask for a glass of OJ and a glass of champers and make your own bucks fizz / mimosa

            A BF is 2 parts champers to one part OJ. A mimosa is the reverse.

        • Hardpack says:

          Well they pronounce it a la française, whereas in UK we have Marquisses. See under ‘valet’

          • Londonsteve says:

            The English are specialists at anglicising the pronunciation of foreign words and names. It’s almost as if attempting a correct pronunciation is beneath the dignity of the English. The Americans have no such hang ups.

          • sayling says:

            Weirdly, you could have the Marquis of Leicester (if they exist, using the name for effect here) send their valet to pick up the car from the marquis, under which it had been valeted…

          • sayling says:

            *spelling and auto-correct allowances need to be made…

          • John says:

            Err, Illinois? Los Angeles?

          • Bagoly says:

            @sayling. Only if economies had required the valet to double as the chauffeur, in which case he would be one’s Gentleman’s Gentleman. 🙂

    • Tom says:

      I have never stayed here but, trust me, I don’t need to try it to know I will hate it!

      Marquis is Marriott-speak for Vegas hotel built in the wrong city.

  • Marko says:

    Is Marriott Marquis a sub-brand of the “Marriott” hotel brand? I know there are two in Dubai and Doha too – seems what they have in common is a large number of rooms.

  • Philo says:

    Grisly fact is that the hotel was a suicide hotspot for a while. People would jump from the upper floors before artistic fence like structures were added to all the floors.

  • yonasl says:

    “ The shower is over an oddly shallow and short bath-tub: I think this may be a New York City thing”. More of a Marriott thing I have seen in other hotels. It is shallow enough to use it as a bath for toddlers but won’t be a danger to get in and out for those with mobility issues.

    They want you to shower but want to be able to say you have a full bathtub. I am personally a fan as prefer to save water wherever I go.

  • Jose Marques says:

    That’s the one to avoid…

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