Air India is planning a lounge at Heathrow Terminal 2

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• Barrel for Scraping says:

  4 Apr4 April 09:46

  “Of course, as the airport you use on your return will probably not have the new scanners, you still need to have your little plastic bag with you!”

  Not ‘probably not’ but ‘may not’ most foreign airports I’ve used have had them for a while. When was the UK supposed to roll them out? I think they were due to be completed 2 years ago now but as a country we seem to never do anything well anymore

• sigma421 says:

  4 Apr4 April 09:48

  My general experience has been a big spike in rejections when airports first roll these things out (has happened at MAN, LHR T3 and AMS) and things subsequently calming down. Hopefully LGW will be similar.

• Simon Adams says:

  4 Apr4 April 09:59

  Amazing how the security at Madrid Barajas is so efficient and pleasant. Maybe the UK bods could go and have a look at their operation for some inspiration.

  • Throwawayname says:

    4 Apr4 April 12:35

    I find that to be true for all terminals and both the general and fast-track queues (although admittedly it’s been years since I last used the general one on the T2/T3 side).

• Inman says:

  4 Apr4 April 10:09

  My last long-haul flight was to Delhi from LHR on AI on the ex-Vistara 787 (4 yr old aircraft) on PE. It was horrifyingly bad. 4 passengers on PE had to change seats because either they were broken or IFE was malfunctioning. For a reason only known to them, the crew provided breakfast to economy passengers but not to premium economy. In general, crew didn’t seem to know what they were doing. I’m looking forward to seeing the Rob’s review of AI.

  • Novice says:

    4 Apr4 April 13:52

    It will be Rhys who does the review. I know Rob and Rhys and hfp team are honest in their reviews but I always take into consideration the fact that the hotels/airlines/lounges usually know that they will be reviewing so obviously would give them the best possible service. That’s why I prefer Rob’s family trip reviews because they are likely to be showing exactly how everything is managed.

    • Inman says:

      4 Apr4 April 17:05

      That’s why I stopped making any purchase decision based on reviews long long ago. No disrespect for the HFP team but service providers know very well when and who reviews their products and for that matter, reviews on sites like Trust pilot are not reliable either.

      • Rob says:

        4 Apr4 April 17:08

        But that’s why we generally do NOT talk about service. If you actually go through our reviews it is 90% factual and so 90% unfixable (unless you seriously believe a whole flight is recatered with better food just because we’re on it!).

• vlcnc says:

  4 Apr4 April 10:52

  Air India is a basket case – it literally cannot be turned around. I would never fly with them.

  • Rhys says:

    4 Apr4 April 16:05

    Then you’re missing out 🙂

    • Narendra says:

      4 Apr4 April 17:58

      Can’t wait to read your review and see all the racist tropes in the comments coming out about Indians, Toilets and Air India. Almost as if we love nothing more than to cover the walls in our own 5hit.

  • camille55 says:

    4 Apr4 April 21:28

    Good if you don’t, more redemption space for the rest of us!

    A relative is an AI Captain and has reported back office changes are positive since Tata took control. There is a wave of national pride amongst Indians and their domestic market is becoming more discerning, so hopefully their on-going expectations will fuel further improvements.

    Recently looked at AI’s ffp. Seems to have a hard expiry of miles at 3y….which is lame. Rest of it looked ok.

• Lady London says:

  4 Apr4 April 13:23

  I really hope there will be some coverage of tbe chequered financial history of Air India and some realistic comnent about hopes for d3cent seevice and reasonable behaviour towards passengers by Air India in tbe future, for example in the case of irrops, because history and widespread previous feedback on Air India has been absolutely awfiul in recent years.

  Accept politeneas has to be observed when one is a guest but hopefully coverage will be balanced and fair even if a ceetain amount of breathless appreciation is included.

• Julia says:

  4 Apr4 April 13:44

  As someone with a IDF/pacemaker I’m finding going through the new system a breeze. The whole taking off one’s shoes and socks, being intimately frisked and talked to as if I’m deaf was quite demeaning. Last year in CDG airport I was actually arrested whilst ground handlers looked it up! Let’s hope the passenger experience continues to improve going forward.

• E says:

  4 Apr4 April 14:10

  Travelling with kids I will always pay for fast track if flying economy.
  I was diverted to the “family lane” last time and it was slow, rude and unpleasant. Took absolutely ages. Not falling for that again.

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