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Uber adding a 1.5% currency conversion fee – but you may want to pay it

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Uber has found (yet another) way of making more money from you.

To be fair, some readers may find this valuable. For others, it will be a poor deal.

The company has added ‘dynamic currency conversion’, with a 1.5% fee, by default.

Historically, if you used the Uber app outside the UK, you were billed in the currency of the country where the ride took place.

If your credit card has a 2.99% foreign exchange fee, this means that you will pay an extra 2.99% to Visa, Mastercard or American Express.

For rides in:

  • United States
  • Canada
  • Eurozone

…. a new system has now been turned. You can see the details by clicking on this tile in the app:

Uber dynamic currency conversion

By default, Uber will translate your fare into Sterling, presumably at the interbank rate, and add a 1.5% surcharge of its own.

You can turn this off by going clicking the tile above in the app and changing the option on this screen:

Uber dynamic currency conversion

You can navigate to this screen directly via Account – Wallet – Preferred Currency.

Should you accept Uber’s 1.5% currency conversion fee?

The answer is ‘no’ if:

  • you are charging your ride to a card with 0% foreign exchange fees (eg a Virgin Atlantic Mastercard in the Eurozone)
  • your employer will pay you back for your ride and your credit card gives bonus points for spending in foreign currency (eg American Express Preferred Rewards Gold, HSBC Premier)

You should accept Uber’s 1.5% fee if:

  • you are charging your ride to a credit card which charges the standard 2.99% foreign exchange fee

Even if your credit card gives you bonus points for foreign spending, the bonus points you get are unlikely to justify paying the extra 1.49% FX fee over Uber’s 1.5% fee for paying in Sterling. Pay the 1.5% to Uber instead.

If you decide to accept the Uber fee, keep an eye on it. It may be 1.5% today, but it could easily creep up to 2.99% or even 5% tomorrow.

If it rose to 2.99%, I’d turn it off. I’d rather, say, American Express got my 2.99% and used the money to continue to fund decent card benefits than have Uber pocket it for doing nothing. If it goes beyond 2.99%, you should clearly turn it off.

Comments (44)

  • Dubious says:

    Reminds me of a shop in Greece where, after I had submitted my PIN in the card reader, it presented me an option for GBP or EUR…and as I was reading the screen the till assist leaned over and pressed the EUR DCC option without my say so…(using a fx free card)
    Had a heated conversation as a consequence.

    Got a rough cash refund for the difference.

    By the way, you have a few typos in the article.
    …. a new system has now been turned.
    …You can turn this off by going clicking

    • AJA says:

      I had a similar experience in Athens in a restaurant in May. Very annoyed with them but they wouldn’t refund me. didn’t go back to the restaurant and with all future payments I said very clearly “I want to pay the bill in Euros, do not offer me the option to pay in GBP!”

      • JDB says:

        If this happens and you wish to dispute it, there is a specific chargeback code on each of the big three networks – AX/VI/MC although the sums involved may not make it worthwhile.

      • John says:

        If it’s a portable card reader I never let the staff have it back until I am done with the transaction.

        Harder if they surprise you by reaching over to a fixed reader

    • David W says:

      Surely you wanted the EUR option, it’s the GBP that gives the bad rate.

  • RJ says:

    The use of the word ‘dynamic’ is becoming synonymous with a downgrade in the customer experience.

  • Ramsey says:

    I don’t have this option in my wallet as described above ‘Account > Wallet > Preferred Currency’. I checked I have latest version of app .. maybe it’s an option not rolled out to everyone yet ?

    • Roger that says:

      Me too.

    • NigelthePensioner says:

      Same for me – doesnt exist in Android app in UK…….

      • freckles says:

        It does, it’s in mine

        • L Allen says:

          Android user here. I changed the settings several days ago. This was covered in an article on The Points Guy back in February so I periodically checked my account for when it rolled out to the UK.

      • Mikeact says:

        Of course it’s in the UK Android version.

    • LindaM says:

      Me neither

    • Andrew. says:

      Perhaps it’s triggered by visiting foreign parts?

      It flagged up when I opened the App in the US a fortnight ago.

      Version 4.587.10007

    • Sparky says:

      I’m Android, and have this option under settings > wallet > preferred currency. It has defaulted to paying in local currency. The last time I used uber abroad was in the states in Aug 24.

  • masaccio says:

    I do wonder what rate they use. Although they say “no markup on exchange rate”, plenty of banks market fee-free exchanges whilst hiding behind a Mastercard/Visa which is 1% in their favour versus the interbank rate.

    • Alan says:

      I think it’s made reasonably clear if you look beyond the headline. Also it’s not the card issuing bank making money on the difference between the Mastercard/visa interbank rate and the mid rate, it’s further up the chain.

      • Londonsteve says:

        Nobody gets the mid rate, that’s an artificial construct, an expression of the average mid point between buy and sell transactions at that moment. Even if you’re JP Morgan and seeking to sell down 1 Billion USD, they’ll receive a bespoke sell USD-buy GBP rate. Visa and Mastercard likewise aren’t getting a mid-rate, although their Treasury will have a system for netting off currency movements such that they only go into the market to buy what they really need. We’re paying for this service in the shape of the (roughly – varies between currencies) 2% spread between buy and sell (or 1% off the mid-rate is another way of looking at it), which is a nice earner for them, especially on commonly traded currency pairs where the wholesale spread might be a fraction of 1 percent.

    • Bagoly says:

      Exactly mu thought, and there”s nothing to stop them changing this in the future too.

    • John says:

      Many banks say (and those who don’t, should) that they don’t charge any *additional* fx fees on card spending.

  • meta says:

    I have the option, but when I touch to confirm it the message displays it’s changed, but then it doesn’t do it.

  • meta says:

    I thought Amex bans dynamic conversions.

    • JDB says:

      It’s not explicitly banned and quite funny because the Amex Payment Gateway standardly allows DCC on VI/MC as long as they get a cut. In the case of Uber and other merchants doing it this way, there’s an issue about the point at which DCC is offered – ie here, before the sale.

    • Rob says:

      This isn’t dynamic currency conversion in that sense. It’s the same as, for example, Mailchimp charging us in £ to send out HfP emails (which it does) and we can’t get around this because our account is UK based.

  • Joan says:

    I clicked on local currency in the app just now and it worked for me

  • Alan says:

    Surely as you get rewards for spending in an Amex card the balancing point is not a charge of 2.99% but arguably one somewhere between that and say 3.99%?

    Not an issue for me as I use a fee free card for overseas spending.

    • Mark says:

      Why would it be that? Regardless of the card type, if the reward is fixed regardless of payment currency (i.e. you get the same reward even if you pay in Sterling), you are better off with Uber’s conversion unless your card charges 1.5% or less. If you get an additional reward for paying in a foreign currency it’s only worth doing if it is worth more than the difference between the 1.5% and the exchange loading, e.g. 1.49% on a card that charges 2.99%.

      That is assuming someone else isn’t paying the fee for you and ignoring that Uber doesn’t charge the 1.5% on tips.

      • John says:

        If your card charges between around 0.75% and 2.25%, you’d need to be presented with the actual Uber exchange rate before you can decide if it’s better than the visa/mastercard rate.

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