Reply To: BA refunds – how long are they taking?

[arnold]

Hi – there is now an actual refund form online (not the voucher one linked above), which BA must have added recently for cancelled flights.

I also completed this and I have also been waiting for 10+ days to get the refund, which is annoying as on the phone it used to be immediate.

I’m guessing this is because there is human intervention needed and on the phone the agent just did it, whereas now we’re sat in an enormous queue which prioritises changes over refunds.

I assume I’ll get my money eventually (and it was only £100) but I doubt it will be before the New Year. Ringing at the moment seems pointless anyway as the wait times are insane.