Reply To: Compassion from BA

[ChrisC]

BA can be compassionate in these situations. As this is a holiday you need to contact BA Holidays and discuss it with them.

Have you decided whether you still want to go or not? If you do is there anyone else who wants to go with you? BA holidays have different rules on name changes that flight only doesn’t have for example. Going on your own is also relatively easy for BA holidays to change.

They also have different rules on date changes as well.

As already raised has just a deposit been paid or has the full balance? If the former and given this trip has been postponed already you are likely on the pay the balance 3 weeks before travel rules so you have a couple of days to decide what you want to do before contacting them.

There will be a certain amount of paper work required by both BA and potentially insurance company. Insurance would expect you to have approached BA first in any case for refunds etc.

The Avios upgrade should be easily rewound and refunded.