Reply To: More evidence of Avios pax being treated differently?

[Lady London]

You were 100% discriminated against Anna.

Even if you had been upgraded, done UUA or complete avios booking, as you say this would have been 10 days before.

In an efficient airline 5-24 hours should be sufficient to load sufficient food for seats in all classes. In BA’s case, 48-72 hours. So you were deliberately and obviously discriminated against. I’d not accept under 25,000 avios per seat, I’d put that in my complaint email stating not just how obvious it was and how crew could provide no answer although the discrimination was very obvious, state the dietary issues, also state the humiliation you all felt at being singled out.

I will take a wild guess that BA passenger lists haven’t been updated on their computer for 10 or more days. So when food was loaded the caterer received instructions based on old frozen passenger lists. The final collation of the passenger list now being done manually on the day or 24hrs before due to the failure of BA’s computer systems.

What a $hitty airline to humiliate people like this especially when this can leave people starving on longhaul at risk to their health if they have specific dietary needs – such as intolerance to the fat in cheese, or cannot let blood sugar go too low and also can’t eat things like chocolate bars or crisps, as the resultant blood sugar spikes or salt overloads could also not be able to be coped with by the individuals they select to be denied a proper meal. This is particularly important on long haul flight where the pasenger is dependent on the airline for food due to practicality and hand baggage contents and weight restrictions.

Cabin crew definitely know who’s an award seat, over the years this has always been clear to me.

I’d have told them to take the trays back untouched, quietly told them that the discrimination they’d practised had been obvious and was hurtful and harmful from a dietary point of view and told them not to insult you by claiming they hadn’t deliberately selected your party as for several reasons it was obvious and that you would be complaining.

Don’t let them get away with it, demand a written apology and the reasons, and not less than 25 000 avios per seat or the cash cost equivalent to 3 meals on the ground.