Reply To: BA site not allowing to pick seat for free as Silver?

[Skywalker]

Karl wrote:

This is a known BT IT glitch, been mentioned a bit on Flyertalk. I made Silver in Feb this year. Despite the website stating this, the backend of the IT system thinks I’m bronze. An earlier poster mentioned that sometimes removing and adding BA number to booking will allow seat selection for that individual flight although this isn’t guaranteed. I’ve had five BA employees (1 at LHR and 4 over the phone) promise to rectify but it’s still not fixed. Put in a formal complaint about 6 weeks ago but no response except a reply to say it’s being looked into.
Also your boarding pass will say bronze to no priority security/boarding. Lounge staff will let you in if you show them silver card on the app.
BA will reserve a seat for you over the phone but this usually takes at least half an hour of waiting and a further half hour of convincing the agent that you are actually silver. Classic BA IT/customer service!

Notice how it never seems to glitch in the upwards direction though 😉