Reply To: LHR – BKK cancelled. Anyone else?

[AJA]

Liviu wrote:

Thanks. Do you know if he had the normal commercial team help him? The exec club team said they can only boom reward flights with Qatar and Finair. Which obviously none are available.

That’s BS too. Firstly BAEC team can rebook any flight or if they can’t should transfer you to the commercial team to do the booking and secondly even if your original booking to BKK was an Avios booking since BA cancelled the flight you are entitled to a reroute at your convenience and do not need reward seat availability. There just needs to be seats for sale in the same class as your original booking eg if a reward flight in Club you only need there to be seats for sale in Club and you are entitled to them.

Since BA has taken the commercial decision not to fly to BKK you are entitled to reroute on any airline flying to the same destination. In practice you need to give BA the opportunity to rebook you but if they won’t you need to get them to say so then you can buy any ticket in the same cabin on any other airline and BA will have to pay. Whatever you do do not accept a refund!