Reply To: Curve – Do they ever reply to anybody?

[Kuestrian]

I requested a downgrade of my Curve Metal several weeks ago back to the free tier but despite saying someone will get onto it nothing has been done and they’ve now taken payment for the next month.

On top of that, I made a mistake with an Apple Pay payment to Revolut and sent it to my Curve which had a VA CC selected. I did the ‘go back in time’ to move the payment to a debit card but Virgin still charged a £50 cash handling fee even though the amount got refunded the same day. My mistake of course, but still annoying.

If/when I manage to get my Curve Metal fee refunded it will be getting cancelled immediately.