Reply To: Advice about delayed Qatar Airways flight

[BA Flyer IHG Stayer]

It’s written into the regulation.

Para 18 of the opening section

“Care for passengers awaiting an alternative or a delayed flight may be limited or declined if the provision of the care would itself cause further delay.”

If a plane is no longer at the gate it makes it very hard to provide Duty of Care.

And if the plane is in a taxi queue for something like decicing returning to the gate just delays it even more. That’s if a gate is even free,

I’m not saying it’s ideal but if I was on a delayed flight that gets further delayed because someone wants to get off I’d be pretty hacked off and you’d be as well.