Reply To: Existing rewards bookings made in January sale have had a surcharge added

[jawilson59]

Hi

So I have encountered this as well, for a last minute booking before the Programme change and devaluation last October.

3 Nights in a premium London hotel was 225k + £0, now showing 75k per night + £119.44.

Obviously I have the original booking email confirmation but I did wonder if something nefarious was afoot as this redemption booking no longer showed in my account and could only be viewed via the ‘Missing Reservation’ function…

As a new forum user (but reader for a while) I don’t see a function to upload pictures without some kind of hosting website otherwise I would show how it appears.

Doesn’t do anything to build confidence in the brand.