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Forums Hotel loyalty schemes IHG One Rewards InterContinental Rome Ambasciatori Palace Reply To: InterContinental Rome Ambasciatori Palace

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Leave it even after my cancellation deadline? I’m not sure I fancy that one. But I’m happy to leave it until the afternoon, and I’ve also emailed them to ask them to confirm the situation.

Yes, because if they can’t accommodate you they have to offer a refund plus a night elsewhere at their expense and transport to new hotel. It’s in T&C when you book.

If you email them in advance and they say they can’t honour the reservation, then it’s not a walk-out under T&C and you have to fight with IHG to get compensation.

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