Reply To: 241 voucher depart MAN arrive LHR

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levantine93 wrote:

UPDATE:
I booked HKG-LHR online using companion voucher.
I then called BA to book MAN-LHR-HKG and add it to my companion voucher but they don’t seem to get it..the call handlers seem to not quite understand what I mean and I ended up hanging up 3 times (idk if language barrier as they all appear to be south asian)
What exactly should I say to them to make them understand?? They say once the voucher is used then nothing can be added onto it…

Well not sure how they have managed to do it but the Amex voucher should be associated with the first legs of the booking (the parent PNR), so you are lucky that they were able to combine.