Reply To: Amex has cancelled all my cards!

[JDB]

tjtedafc wrote:

I am so sorry about what happened to you, I would recommend you to email straight to the CEO after you have your evidence/stance ready.

Did that previously and they will start the investigation. There is a investigation team in Brighton work for the exec.

steve.squeri@aexp.com

You recommend writing to the group CEO and others have have also suggested making a formal complaint, but what are you suggesting should be the substance of that complaint? Amex has a statutory right to close anyone’s account and can choose who it does business with. They can’t close your account in breach of terms or unfairly – but is that alleged here?

You refer to having “evidence/stance” ready – what does that mean, what evidence can the cardholder offer than Amex doesn’t already have and why would it change anything? Amex won’t be carrying out any “investigation” of their own decision.

Complaints in regulated financial services can be very effective, but you need to have a basis for a complaint rather than just challenging a decision you don’t like which serves little purpose and won’t get even nominal compensation.