Reply To: Damaged luggage in Doha on transit

[LD27]

So sorry to hear that. Is the suitcase useable?

Can’t help with Qatar. But once flew Alitalia from Rome to Kansai. My suitcase arrived shattered and unusable. I was in transit too flying out early next day to Seoul. They said they would need a few days to process claim. After much discussion and as I was returning to KIX before flying back to Italy, they found me a used suitcase which I could use until final departure. It was a pain transferring everything across but meant I could continue my journey. Before finally departing KIX I had to swap back to my damaged suitcase. They bound it with gaffer tape. I had to sign a waiver that suitcase was already severely damaged. On return to UK, Alitalia sent me around €100 compensation. As suitcase was old, I accepted the payment.