Reply To: Post your American Express Platinum retention offers here!

[brian]

I’ve just reached the one year anniversary of my last retention offer so time to try again.

It’s probably been mentioned numerous times in this post so apologies for asking again. When using the online chat, do you take a similar approach to if doing so over the phone (eg ask to speak to someone from the retentions team?). I think all my attempts to do get some points using online chat have failed so clearly I was doing something wrong. I assume using the app as opposed to the website is irrelevant?