Reply To: Shanghai flights cancelled

[JDB]

@AJA – BA’s Hong Kong rebooking policy is +/- 1 day. They are trying to re-accommodate people not give them the opportunity to change their holiday plans which seems fair enough. The aim is also to manage the flow of rebookings. The intended purpose of the “at the passenger’s convenience” phrase is, for example, to allow short trips to be rearranged at a future date as the cancellation stops the original journey being viable.

@manilabay – don’t thank Virgin for the speedy rerouting – they were not planning to offer that in the same way they didn’t do so properly for São Paulo and Hong Kong where you noted they got you to take a refund. Thank the CAA who also had the specific issue of PE in mind as not all airlines offer that class. The prima facie evidence in the email made their life easier! Virgin pretends to be all cuddly and nice but that’s just an illusion they try to create.