Reply To: Shanghai flights cancelled

[JDB]

@iscreamkoan – I wouldn’t waste your breath arguing the toss with agents if they refuse to reroute any points or voucher booking. The law makes no distinction between these bookings and cash ones. You have the identical Article 8 rerouting rights. I would email the CEO’s office plus Corneel and Louise (author of the email) their email addresses are all above from 09.58 yesterday. Please copy (and say in the email that you have) Rob Bishton and Jonathan Spence at the CAA. They are up to speed and will be quite unimpressed by Virgin still not complying.

In the email simply say you called at x time and the agent refused to reroute you on the basis of your form of payment. Such refusal was unlawful – ask them to get an agent who is properly advised to call you forthwith and ensure that all agents are properly advised for future callers.

Their while conduct is inexcusable. Proper tinpot airline.