Reply To: BA never issued Avios e-ticket

[AndrewT]

The (normal) email that you receive is the eticket, or at least the confirmation of it. The subject is ‘Your e-ticket receipt’ and the opening paragraph clearly states ‘This is your e-ticket receipt. Your ticket is held in our systems, you will not receive a paper ticket for your booking.’

However the gaping hole in the process is that in some cases an eticket can be issued for an outbound flight but not the return, if the latter is booked later or where changes are made after the initial booking. There is nothing in the original post (a long, long way back) to say whether any email confirmation was received after the return booking was made. It seems likely that there wasn’t, or at least I assume there can’t have been a normal ‘Your e-ticket receipt’ email. If on the other hand there was, then it becomes more of a cut & dried case.