Reply To: Chat thread – Monday 6th January

[ToonFlyer]

As I’m on a roll, another request for help/guidance/advice please. (I believe from viewing previous postings on Hfp that @JDB may be the person to set me right on what I should do/or not do in this case). It concerns an issue I have with BA over their failure to post to my BAEC account the TPs earned by me following my NCL-LHR-SIN return trip in BA WTP that was completed in Oct-Nov 2023. For reasons which I do not understand, BA incorrectly posted/credited my TPs for this trip to my QF account despite the fact that we did not fly QF and the fact that BA correctly awarded my wife’s TPs to her BAEC account for the same trip. Although our trip did initially include a later portion of the ongoing journey from SIN to PER in QF, and appears to have been ticketed with a QF flight code, that element was later changed from QF to Scoot as the flight times were better. (It may be that the ticket with a QF flight code is the problem but BA have never suggested this). As it stands, BA have eventually informed me that there is nothing they can do and that it is up to me to contact QF and ask them to agree to transfer these points to my BAEC account! Furthermore, BA tell me that they have now closed my ‘complaint’ (even though it was raised as a customer services query and request for assistance!). As yet, I have not approached QF but would appreciate some suggestion as to how I should approach them and what to expect. Although BA inform me that they have closed my ‘complaint’, I understand from recent posts that it is possible to revive the ‘complaint’ given that they took the best part of 6 months to respond before telling me that I should sort things out myself! Any suggestions would be greatly appreciated. If I have missed the boat for a successful remedy then so be it. I have no expectations and thus no disappointments!