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JDB 6,216 posts

@tomhenri – sorry to hear about your disrupted journey. I don’t quite understand what you say KLM has offered you, but the correct statutory compensation sum for a journey of this distance is €250/£220 paid by bank transfer, athough an airline is allowed to offer this (or a greater sum) by way of points or travel voucher with your express agreement. This all assumes the delay was within KLM’s control. I doubt they will upgrade you but KLM would theoretically be liable for refreshments relative to your delay but that’s probably no more than €15.

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