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Currently sat in SilverKris Lounge at Singapore after a crazy night, last night at the hands of BA.
We were booked CW on BA16 SIN-LHR. In the lounge we were sought out and told that due to a delay on the flight coming in from SYD which would give us a tight connection to NCL at heathrow, that they had moved us to BA12.
Ok, would prefer BA16 as it has Club Suite but it’s a night flight so no biggy.
We went to the gate and waited to board. Departure time (23:15) came and went and suddenly the gate manager told us the flight was cancelled due to staff illness.
Carnage ensued and eventually we were told the name of a hotel to go to in town (Sheraton Towers) and that the taxi would be paid for by the hotel.
I did attempt to get back on BA16 but got no joy there as gate staff were not interested, the BA lounge had closed and the phone lines were busy.
We decided the best option was to go to the hotel and to be fair, everything was sorted included the taxi fare.
At about 1am I got an email saying that we were booked on the now ‘delayed not cancelled’ BA12, delayed until midnight tonight, but with a new flight number BA3590.
I called BA and managed to get transferred to a slightly earlier SQ flight. Glad I did as the delayed BA12/BA3590 has now been cancelled and some people are now not booked until tomorrow or even Wednesday.
The way BA handled this was as expected, shoddy. Communication was poor or non-existent.
Hats off to Sheraton for how well they dealt with everything, allowing us to keep the room until this evening and giving us cash to pay the taxi back to the airport.
SilverKris lounge is big & busy but the food and drinks are excellent.
Fingers crossed everything goes to plan tonight.
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