Reply To: BA ultra late refund / Amex issue

[BA Flyer IHG Stayer]

Refunds always go back to the original method of payment. You’re not going to get cash or a voucher / credit note from BA to apply to another booking.

And yes as the refund has been received in a new voucher earning period it does mean that you need to spend that £2k more.

Whilst this does appear to be unfair from a situation not of your making it is how the system works and has done so for a very long time and AMEX won’t change it.