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2021 Chase companion voucher extension not processed

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  • 31st December 2021 at 18:37
    #301020
    #301020
    firsttotheleft 8 posts

    I just earned a chase companion voucher dated 12/30/2021.
    According to ba site, all companion vouchers earned before 12/31/21 will be extended by six months.
    The posted exp date of my new voucher is 12/30/23 – no extension added. Do I need to call ba?

    • This topic was modified 54 years, 4 months ago by .
    31st December 2021 at 21:43
    #301042
    #301042
    Froggee 886 posts

    No clue on the Chase companion vouchers but my (U.K.) Amex voucher also posted on 30 December and its expiry is 30th June 2024.

    So I doubt they will adjust yours without calling.

    31st December 2021 at 21:47
    #301043
    #301043
    firsttotheleft 8 posts

    Ugh. 2 hour wait times…

    1st January 2022 at 00:05
    #301070
    #301070
    firsttotheleft 8 posts

    Good to know I wasn’t imagining the extension. Agent didn’t know anything about it but put in a request anyways.
    Thanks for the info!

    • This reply was modified 54 years, 4 months ago by .
    5th January 2022 at 22:04
    #302522
    #302522
    firsttotheleft 8 posts

    Sent email using form on website. BA Replied in a day saying “to be fair to other customers we cannot extend your companion voucher”. ?!?!
    I replied by pasting the text on the website clearly stating all companion vouchers earned by Dec 31 2021 would be extended by 6 months. No reply so far. Been 4 days.
    Weirdly in their first reply they also said I should make a real effort to use the voucher before expiration as it was unlikely I would be able to find reward seats by Dec 31 2023. Unbelievable.

    • This reply was modified 54 years, 4 months ago by .
    17th January 2022 at 23:41
    #307259
    #307259
    firsttotheleft 8 posts

    Ok they finally responded to an email saying they would extend the voucher as a courtesy. When it should have been extended already per published policy.
    Whatever it’s done.

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