Air Passenger Refund – Iberia

[WorldFlyer]

What exactly do I need to do in order to get air passenger duty back for a rewards flight not flown, booked via Iberia, carrier would have been American Airlines.

Costs circa £ 300 = 3800 Avios

Iberia representative didn’t know what to do about it and the online portal does not have a function to reclaim air passenger duty (at least I did not find it).

I do not have an email address to email Iberia.

• This topic was modified 54 years, 4 months ago by .

[meta]

Iberia partner redemptions are non-refundable and it will be near impossible to get back APD. You can try via online form, but I doubt it.

• This reply was modified 54 years, 4 months ago by .

[Lady London]

Legally though, surely entitled? What was the route? A while back the CAA did remind airlines they had to refund this for flights not taken even though otherwise the passenger was facing a zero refund policy – but tax still had to be returned.

I would be surprised if Iberia has covered themselves so technically I would expect the APD to be recoverable.

I’m not going to mention the sneaky way a certain LCC deals with this as I am surprised the CAA hasn’t put a stop to it.