Amex Plat. Hilton Gold has gone to Silver…

[Michael C]

…does this mean we have to reapply every year?

[meta]

That happens sometimes. I had this twice with Marriott and once with Hilton in the last 10+ years and it means calling Amex and getting them to add you to the list to be sent in the next batch. It will take some time. I got extra points in compensation from Amex so make sure to ask for it.

[No Longer Entitled]

Can you not go to the Platinum welcome center and apply from there? I suspect this would be quicker than asking Amex to raise and resolve an individual case.

[Michael C]

meta wrote:

That happens sometimes. I had this twice with Marriott and once with Hilton in the last 10+ years and it means calling Amex and getting them to add you to the list to be sent in the next batch. It will take some time. I got extra points in compensation from Amex so make sure to ask for it.

Will do, cheers!!

[rtid]

Sorry if i’m being slow here, are we saying existing Amex Plat cardholders who had Hilton Gold as a benefit has now been downgraded to Silver benefits?

[Michael C]

rtid wrote:

Sorry if i’m being slow here, are we saying existing Amex Plat cardholders who had Hilton Gold as a benefit has now been downgraded to Silver benefits?

I think it’s just me slipping through the system, not a general thing!!
For me, 3 of us scarfing down Hilton b/fasts all year is what pays for the card!

[The real Swiss Tony]

App is telling me I’m still gold for 2024 (and that’s not going to be by virtue of my 7 nights or whatever last year)

[meta]

@No Longer Entitled I found that do it online I can’t as it’s greyed out once you sign up the first time.

@rtid It just happens occasionally with statuses as the systems are poorly designed.

[BBbetter]

Michael C wrote:

rtid wrote:

Sorry if i’m being slow here, are we saying existing Amex Plat cardholders who had Hilton Gold as a benefit has now been downgraded to Silver benefits?

I think it’s just me slipping through the system, not a general thing!!
For me, 3 of us scarfing down Hilton b/fasts all year is what pays for the card!

I got the same email. But app says gold.

[Michael C]

BBbetter wrote:

Michael C wrote:

rtid wrote:

Sorry if i’m being slow here, are we saying existing Amex Plat cardholders who had Hilton Gold as a benefit has now been downgraded to Silver benefits?

I think it’s just me slipping through the system, not a general thing!!
For me, 3 of us scarfing down Hilton b/fasts all year is what pays for the card!

I got the same email. But app says gold.

Just seen that’s the case, cheers!

[strickers]

I just got a message in the App saying I’m keeping Diamond in 2024, I did 3 nights last year!

[RonnieB]

strickers wrote:

I just got a message in the App saying I’m keeping Diamond in 2024, I did 3 nights last year!

C’mon Hilton, sort this out!

By the way, gifting Gold with your Diamond status – where does that appear, is it on the website somewhere???