Avios booking problem – cannot change default passenger name

[gw57]

Am trying to book a AVIOS flight for a friend using my account, at the point where it asks for the passenger name it just displays me with no option to add the person I am trying to get a flight for. what am i doing wrong ?

[SteveJ]

The need to be linked to you via friends and family.

[ChrisC]

Have you unchecked these “is the person paying for these flights flying” box?

If you do then you should be able change your name for theirs.

[gw57]

I have and it takes me to the “payment stage” without giving me the option to name the traveller so is that option after providing payment details ?

[gw57]

get a message saying “due to restriction on ba.com you must be a passenger to make this booking with Avios” please contact your local executive club service center….

[NorthernLass]

Probably just easier to add them to friends and family so you can autofill their details, if you can (you can only make so many changes within a certain period).

[Rob]

There was a bug – which impacted me – following the Amex IT changes which meant that, if in a HHA account, your name was hard-coded in. Luckily the only booking I’ve made for someone else since then for someone in my HHA and not with a 241, so it was no issue to log in as them and book.

Not checked recently to see if the problem is still there.

[NorthernLass]

Is this the same bug which has made all the pax on one booking the same gender?!

I booked an avios flight for my son a few weeks ago, he’s on my HHA of course, but I booked and paid for it from my own account and there was no problem doing it.

[memesweeper]

Rob Burgess wrote:

There was a bug – which impacted me – following the Amex IT changes which meant that, if in a HHA account, your name was hard-coded in. Luckily the only booking I’ve made for someone else since then for someone in my HHA and not with a 241, so it was no issue to log in as them and book.

Not checked recently to see if the problem is still there.

Avios IT changes for you mean?

I had the same issue (and used the same workaround) for my daughter last week

[tiriavpo]

Probably one for the BA forum but, yes, this has been widely reported over on FlyerTalk too – including by people without a HHA and after changing the ‘who is paying’ bit – seems to be a(nother) IT glitch which can potentially only be solved by phoning – and good luck with that.