BA flight comp

[tilly c]

Hi I raised a complaint via ba webform due to a flight delay from LHR on BA resulting in us landing 3hr 5 mins late , the flight was delayed due to one of the pilots being sick so they had to source another one

How long do I wait for a response ? On the same flight I had no ife and couldn’t move seats as full , I raised a separate complaint on the same day , that was responded too the next day

I had an email 2 weeks ago saying apologise for the delay CR are busy at the mo and that’s it (it appeared to be automated

Any idea when I can/should escalate

[hugo r]

How long has it been since you raised the issue

[tilly c]

Around 5 weeks

[AJA]

@tilly c The consensus is wait until 8 weeks have passed and then either go to CEDR or MCOL after sending a letter before action via snail mail to BA Legal Dept at Waterside.

[Lady London]

Keep good records, and be very precise about times. Webforms also sometimes get lost so it would do no harm to email as well referring back to the date you submitted the webform and any sceeenshots or copies you kept.

Also not clear whether you are looking for a goodwill gesture on the lateness, or what was the distance of the flight. For instance on long haul 3hrs 5min may not qualify for UK / EU 261 compensation but on many short haul flights it would.

[meta]

I now just contact CS once and if I don’t hear for 8 days, I send a letter before action by post giving them 21 days to comply. Or just send them a letter straight away. My most recent experience is that they respond to that within a day or two.

For downgrade compensation, reimbursments, etc. the EC261 regs stipulate seven days. Although there is nothing about the timeframe for delay compensation, I still think that it’s perfectly reasonable to deal with the claim within a week. They have a whole department dedicated to that and it’s not my problem if they are understaffed or incompentent to deal with claims in a timely manner.

[tilly c]

It was a long haul flight to Miami . I raised the complaint same day the flight was got automated email with the reference , 2 weeks ago presume it was automated saying basically delay with an outcome as there busy but I’m not forgotten etc

Should I write a letter ? Also BA have numerous different postcodes at waterside if writing to them by post which is the correct address / postcode

Flight landed late just over 3 hours so would I be due £260 each ?

[JDB]

That’s the right compensation sum, but particularly with a delay so close to the threshold, BA may well assert that the actual arrival time was different or that the reason for the delay or part thereof (so as to keep it under three hours) constituted ‘extraordinary circumstances’.

The correct address for the legal team is:-

Waterside (HBA3), PO Box 365, Harmondsworth, West Drayton, UB7 0GB

[cabal of rabid baboons]

Many Thanks for that address JDB, three months today since my claim, there again us Northerners are patient folk.

[tilly c]

Thanks for the address I’ll wait till next week then write to them , should I address it to the legal department ?

[JDB]

You can address it to Andrew Fleming, Head of Legal.