Cancelling an Avios flight – process changed?

[Geoggy]

Hi

I’ve just cancelled an Avios 241 BA voucher flight. Usually it tells you the refund amount and the points & voucher appear back in your account pretty quickly.

Has this changed?

At the end it said the request has been submitted and now I am to wait?

Any idea how long as I want to rebook some flights that are showing available with that voucher?

[SamG]

Sometimes this seems to happen. If you don’t see the value you should call in instead if you need the Avios/vouchers back rather than completing online.

I think though if you call in now they’ll still be able to do it

[PeteM]

It’s normally because there’s been some changes on the booking and human input is needed to cancel the booking.

[rams]

Did you do this in the app or on a web browser? I cancelled 2 single fights last April. I found in the app it happened as you said and via computer it automatically refunded.

[alexb]

I have been waiting 6 days for my avios and refund

[Gavin454]

This happened to me a few days ago too, annoyingly. It was a JAL redemption with £0 cash component. Now expecting to wait several weeks/months for the refund to be processed manually.