Cancelling avios flights…

[VickyTM]

Quick question, if I need to cancel an avios booking, do I still need to call BA, or has the ability to do it on the website been re-instated? Trying decide whether to book one or not.
Thanks

[Bill]

I did it on live chat. Request voucher page seems to say the refund should go through for avios bookings but it didn’t for me. So I had to use chat

[NorthernLass]

In theory you should be able to cancel online for travel dates up to the end of September, but a couple of people have posted that it’s not happening. Beyond that you definitely can’t.

[Richie]

I’m finding that the chat function works well.

[To dare is to do]

I also had to use chat to cancel, I tried to sort out my refund of avois on 241 return trip, but was told that had to now be a phone call. So far I’ve tried chat twice and 1 phone call to get that sorted. 4th time lucky when I can bring myself to try again. 🤞🏻

[NorthernLass]

It sounds like they’ve no intention of restoring the online cancellation function – how on earth does this serve anyone? It just creates more work for the call centres and drains the last reserves of goodwill from customers!

[roger]

At the moment BA Silver line is also not accepting calls, not sure about general line.

[To dare is to do]

I was on chat for 70 mins, cancel reward booking, chase up 241 voucher and points from a previous cancellation and tried to get my points sorted out after I added my return to 241 booking. That’s after wait 25mins to get to front of queue.
Why they’ve removed the very easy to do function for cancelling reward flights is a mystery only they know. I managed 2 out of 3 still ongoing saga for my 17k points to be returned.