Forums › Payment cards › American Express › Did anyone else have their (Gold Amex) card cancelled today?
-
Hello HfP community!
My Gold card was, strangely, removed from Apple Pay this afternoon, and when I tried to make a payment this evening the transaction was declined. Logging into the app I found “card is cancelled” at the top of the screen. Customer service said a “security update” has caused this abs my account will be useable by 22:00 tonight. Has this happened to anyone else?
Thanks,
JIs the card still active in your Amex account? If so this sounds like a Apple Pay issue and not an Amex one.
Happened once a few minutes about enquiring to cancel or options available.
The customer agent accidentally cancelled it without any notice after I ended the call and card was no longer working
In fairness it took one call and card was reinstated without any issues the same day. A bit scary though.Is the card still active in your Amex account? If so this sounds like a Apple Pay issue and not an Amex one.
No, the card was actually showing as cancelled in my account. The tech issue has supposedly been resolved, however I have been told that the card will not start working for another 24-48 hours…how strange.
J
- You must be logged in to reply to this topic.
Popular articles this week:
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
- NorthernLass on Chat thread – Saturday 20th April
- Cat on Bali & Lombok
- freckles on Chat thread – Saturday 20th April
- TGLoyalty on Absolute beginner here – need to spend £60k in next 30 days
- TJones on BA Lounge Manchester T3
- NorthernLass on Am I using our 241 vouchers and Avios points efficiently in this booking?
- TGLoyalty on Late checkout no longer guaranteed
- meta on Late checkout no longer guaranteed
- TGLoyalty on Help me spend 4 million Avios 😮💨
- ClubSmed on What to do in Sofia, Bulgaria?
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.