Did anyone get a Radisson email about VIP status drop?

[Rob]

My wife and I both got emails from Radisson today about losing our comped VIP status in 3 months.

They contain this odd wording:

“We would like to remind you that your Radisson Rewards tier is about to expire, you will be downgraded in 3 months. We want to help you keep enjoying your benefit and making the most of your stay. Book and stay at any of our properties in the next 3 months to keep all of your rewards. Take action now to keep making the most of every stay.”

This IMPLIES that they are offering me another year of VIP if I do one stay in the next 3 months.

However, there is no other mention of this. There’s nothing else in the email to give the impression that one stay will get me a 12 month extension.

The email header is “ROBERT, stay with us to keep all your VIP tier benefits!” which isn’t exactly specific.

Anyone else get this?

[calmac]

Yes, I got the same just after noon

[executiveclubber]

To me that reads like a clunkily worded way of pressuring you to enjoy your last 3 months vs offering you a year extension

[byronlewis]

I was wondering how the status drop would happen – I’m currently VIP til December but want to book for Jan. I assume i’ll drop down to this level automatically and have to pay the Plat level pricing for my reservation even if it was booked under VIP Status?

[Blair Waldorf Salad]

Radisson status has lost any exclusivity, with them now status matching Avanti West Coast gold members to Radisson Premium. Good luck getting a room upgrade at Premium level now.

[Rob]

Blair Waldorf Salad wrote:

Radisson status has lost any exclusivity, with them now status matching Avanti West Coast gold members to Radisson Premium. Good luck getting a room upgrade at Premium level now.

Didn’t see that. To be fair its the same as they offer Amex Plats.

[Lady London]

Not a threst to vaporise anyone’s points in 3months if they were saving them?

[Blair Waldorf Salad]

Rob Burgess wrote:

Blair Waldorf Salad wrote:

Radisson status has lost any exclusivity, with them now status matching Avanti West Coast gold members to Radisson Premium. Good luck getting a room upgrade at Premium level now.

Didn’t see that. To be fair its the same as they offer Amex Plats.

Oh Rob, quite the difference between a Plat cardholder and an Avanti Gold surely…..

[Super Secret Stuff]

Time to get Club Avanti Platinum! They’re offering VIP to holders

[meta]

Blair Waldorf Salad wrote:

Rob Burgess wrote:

Blair Waldorf Salad wrote:

Radisson status has lost any exclusivity, with them now status matching Avanti West Coast gold members to Radisson Premium. Good luck getting a room upgrade at Premium level now.

Didn’t see that. To be fair its the same as they offer Amex Plats.

Oh Rob, quite the difference between a Plat cardholder and an Avanti Gold surely…..

Not really as you need to do 9 one-way tickets on a train ticket of at least 75km distance and on Avanti services and pay their quite extortionate fees. It’s comparable really.

[Geoggy]

I got the same email.

I mourn the days of Virgin Voyager club. Was worth buying the qualifying tickets, binning them and enjoying a free year of unlimited weekend first class travel. Paid for itself about ten times over as I was working in Camden and living just outside Preston at the time.

[t0m]

Received the same e-mail. What isn’t clear to me is what happens if I book a VIP rate now for after I lose my VIP status? When you book it seems to add the following to the booking:

Stay options:
Rewards – VIP
Rewards – VIP Breakfast for 2

Think there is a risk they will take this away if I’m no longer VIP or I will keep it? Was looking at booking a trip in Oct forgetting that I’d drop my status in August..going to miss the mega VIP upgrades

[Dubious]

I received the same email. There aren’t many properties where I’m based but upcoming travel means there’s one nearby and I’m tempted to book a night (using points) if it extends the status.

I don’t use them much, but having the VIP has helped during the two stays I made in the past year.

[Dubious]

Dubious wrote:

I received the same email. There aren’t many properties where I’m based but upcoming travel means there’s one nearby and I’m tempted to book a night (using points) if it extends the status.

I don’t use them much, but having the VIP has helped during the two stays I made in the past year.

Edit: I called their customer support and they said there’s no offer for renewing the tier with one additional stay – I would have to do all the required nights.

[CB Root]

I had the same email which prompted me to check my account.

Sure enough, I see that my status year end is set to August (anniversary of joining RR) rather than December (12 months from status match).

I went back and forth on email with Customer Services and the conversation has boiled down to the following 2 responses:

1. “We are delighted to inform you that we have upgraded your Radisson Rewards membership to VIP until Dec 2025.”

2. (In response to my request to update their system to reflect an expiry date of December 2025) “We do not have access to that IT system and we are therefore unable to amend the date”.

Frankly, this all falls into the category of TOO HARD so I have cancelled my Radisson bookings and will choose an alternative chain going forward.

[byronlewis]

t0m wrote:

Received the same e-mail. What isn’t clear to me is what happens if I book a VIP rate now for after I lose my VIP status? When you book it seems to add the following to the booking:

Stay options:
Rewards – VIP
Rewards – VIP Breakfast for 2

Think there is a risk they will take this away if I’m no longer VIP or I will keep it? Was looking at booking a trip in Oct forgetting that I’d drop my status in August..going to miss the mega VIP upgrades

I’d like to know this as well – I did e-mail them to ask earlier last week but have had no reply as yet – I’ve got a reservation in for Jan and mine runs out in December.

[CB Root]

Given that VIP is their top status and they presumably want to attract and retain frequent stayers, the performance of the “customer service” team is lamentable 🙁

[Alansmithee]

CB Root wrote:

Given that VIP is their top status and they presumably want to attract and retain frequent stayers, the performance of the “customer service” team is lamentable 🙁

But if you were a frequent stayer in the sense of VIP you would not needed it comped no?

[RonnieB]

Correct, they are probably wanting to retain the frequent stayers and get rid of the VIP grifters. After all 20 stays to retain is quite low compared to other schemes.

[CB Root]

Well, looking at it from Radisson’s point of view:

* all they know about me is that I status-matched in and am contacting them via their “VIP” customer service channel

* I am a potential customer who may spend £100pa on hotel stays or £10,000pa – they have no idea

* probably best not to p**** off this new customer just in case, because incompetence is powerful brand poison…

[Alansmithee]

CB Root wrote:

Well, looking at it from Radisson’s point of view:

* all they know about me is that I status-matched in and am contacting them via their “VIP” customer service channel

* I am a potential customer who may spend £100pa on hotel stays or £10,000pa – they have no idea

* probably best not to p**** off this new customer just in case, because incompetence is powerful brand poison…

So how many stays have you had so far this year? If we go off your December to December VIP, they will have some idea of your spend during the first six months of period?

What is the number?

[mgk]

t0m wrote:

Received the same e-mail. What isn’t clear to me is what happens if I book a VIP rate now for after I lose my VIP status? When you book it seems to add the following to the booking:

Stay options:
Rewards – VIP
Rewards – VIP Breakfast for 2

Think there is a risk they will take this away if I’m no longer VIP or I will keep it? Was looking at booking a trip in Oct forgetting that I’d drop my status in August..going to miss the mega VIP upgrades

byronlewis wrote:

t0m wrote:

Received the same e-mail. What isn’t clear to me is what happens if I book a VIP rate now for after I lose my VIP status? When you book it seems to add the following to the booking:

Stay options:
Rewards – VIP
Rewards – VIP Breakfast for 2

Think there is a risk they will take this away if I’m no longer VIP or I will keep it? Was looking at booking a trip in Oct forgetting that I’d drop my status in August..going to miss the mega VIP upgrades

I’d like to know this as well – I did e-mail them to ask earlier last week but have had no reply as yet – I’ve got a reservation in for Jan and mine runs out in December.

Did you ever get an answer on this. My status expires August but seems I can still book discount booster for months afterwards.

Also, expiry is August – there is no mention of a specific date online or in the app – does anyone see where this info is?

[damboy5]

mgk wrote:

t0m wrote:

Received the same e-mail. What isn’t clear to me is what happens if I book a VIP rate now for after I lose my VIP status? When you book it seems to add the following to the booking:

Stay options:
Rewards – VIP
Rewards – VIP Breakfast for 2

Think there is a risk they will take this away if I’m no longer VIP or I will keep it? Was looking at booking a trip in Oct forgetting that I’d drop my status in August..going to miss the mega VIP upgrades

byronlewis wrote:

t0m wrote:

Received the same e-mail. What isn’t clear to me is what happens if I book a VIP rate now for after I lose my VIP status? When you book it seems to add the following to the booking:

Stay options:
Rewards – VIP
Rewards – VIP Breakfast for 2

Think there is a risk they will take this away if I’m no longer VIP or I will keep it? Was looking at booking a trip in Oct forgetting that I’d drop my status in August..going to miss the mega VIP upgrades

I’d like to know this as well – I did e-mail them to ask earlier last week but have had no reply as yet – I’ve got a reservation in for Jan and mine runs out in December.

Did you ever get an answer on this. My status expires August but seems I can still book discount booster for months afterwards.

Also, expiry is August – there is no mention of a specific date online or in the app – does anyone see where this info is?

I agree there is no exact expiry date on the website or the app. I had some correspondence with them that was also no explicit, but I have a feeling that the expiry will be on the 1st of August, rather than 31st August. I will reach out to Customer Services, and let you know if I get a response.

[mrd]

I got the email from Avanti as I have Club Avanti Platinum status.

The email doesn’t say how long I will have ‘VIP’ status for but assume it’s for a year in line with the Platinum status.

Guess it’s better than Amex Platinum as you get ‘Premium’ status vs Avanti Platinum you get ‘VIP’ status.

[PeterV]

Hi Rob, they send this out to all VIP members, comped or not, 3 months before reassessment. It is just a vacuous, badly worded reminder; what they are trying to say is that you *may* need additional stays/nights to retain your status. This is not a status extension offer.