easyJet claiming arrival before it arrived – claim help

[Niall]

My flight some time ago from LGW to AGP (Malaga) was delayed over 3 hours.

I made a claim under EC261 on their site which has been automatically rejected by EasyJet where the tracker says an email has been sent (but not received). I can see why the rejection was automatic… my flight was due in at 23:00 EasyJet system says landed 01:57, but this is the time the plane wheels hit the runway and not when doors open etc. Fortunately I video recorded the plane doors not open and google for the time to prove this! I do remember someone here mentioning there was a case which showed the arrival time to be when doors open.

I have no way to send comments or pictures to EasyJet though on the form and even their email reply to that claim form (from a different claim) doesn’t have any contact details.

Can someone help advise on next steps. I would like to simply send the right person at EasyJet the evidence.

I won’t let EasyJet away with this after they made me earn flight club membership then didn’t send and after they blamed a 2 day delay previously on the weather when the pilot told us fault with the plane!

[Lady London]

I think you’re going to have to send a signed-for letter with attachments by snail mail. Might as well make it a Letter Before Action if you’re going to that trouble.

@JDB may have a better idea.

[Niall]

Thanks Lady London!

EasyJet (automated) email today says as expected that it wasn’t over 3 hours delay. Hopefully @JDM will weigh in, but if not, will send a Letter Before Action. Thank you!!