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Late Tuesday evening my wife got an email in Spanish. She thought it was spam it was late at night so ignored it. Yesterday she went to delete it and noticed that it had her executive club number on the email. We translated the email and it stated 177880 avios had been transferred out or her account(That was her full balance) to an Iberian Plus account. The email was from cma@avios.com
Obviously this was not her and she does not even have an Iberia account. We were straight on the phone to BA yesterday and they have Locked her account and passed it to the BA fraud team.
I have trawled her email/spam folders just to check she had not received an email advising of a linkage of accounts which had slipped her by.
I must adnit I am quite surprised this was able to get through as whenever I have linked accounts namely Qatar for a recent flight there is a flurry of email confirming the linkage and alterations.Has anyone else had anything similar or any further advice. BA are saying it will take 28 days to investigate
Similar problem – I contacted BA via whatsapp and was told it would take at least 10 days for their back-office to investigate
10 days later and heard nothing so tried whatapp again to be told I will just have to wait as there is nothing she can doThere was a post on FT and it appears transfer via IB is an M.O of the perpetrators.
There was also a suggestion of getting one step ahead and creating your own IB plus account and linking it, so that somebody else can’t.
There are a couple of longer threads on here with other examples of people having their accounts accessed and avios drained – also I think there’s an article by Rhys from a couple of months ago when it happened to his brother (?). Experiences seem to vary as to how quick/helpful BA is in resolving these cases.
I flew to Malaga in March and both outbound and return had Iberia legs. I also used Uber twice over there. Since then I have had several emails, in Spanish, referencing Iberia and Uber all of which my filter deemed spam. I deleted them. In retrospect they were probably phishing. Someone seems to have a leak over there.
Good luck. I’ve been waiting for BA to resolve my stolen Avios since February. I phoned them while the fraud was in progress and there was nothing they could do.
There’s also a Barclays voucher which I had planned to use, but which will now have expired. And Avios are still leaving my Barclaycard account each month, but I’ve no idea where they’re going. Obviously, I’ve not booked anything with BA in the interim period as my account is still inaccessible.
Had exactly the same issue with Avios being drained to an Iberia Plus account – but didn’t have any emails to inform or warn me. My account has been frozen for c2 weeks now and noy heard anything yet from the fraud team having reported it immediately.
There does not appear to be any way of checking in the BA club section of your account if your account is linked to another program.
Whereas for instance in a Qatar account linked to your BA executive club it shows up in the avios section of the Qatar account.
A flaw against being able to check/protect your account. !!!@Dr Tom – do you means avios from the Barclaycard are still being transferred to your BAC account, but you don’t know where they’re being moved from there? Presumably your Barclays account isn’t also compromised?
Happened to me several weeks ago. Email about Avios transfer was hidden among an absolute avalanche of spurious unconnected emails. Some of which are still arriving. Fortunately I saw the fraud email and contacted BA immediately. Since then my account is frozen. I have submitted some ID documents to BA but the account is still locked. Guess they are dragging their feet for some reason! Maybe!
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