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I recently redeemed a couple Avios on a Reward ticket from Lisbon to Heathrow (one-way). Up until a couple hours ago, I was in no shape to catch my flight, but I (metaphorically) ran to the airport to
Unfortunately the check-in desk closed as I was arriving and was told to contact BA to rebook, but they told me that the check-in desk didn’t put any notes on my reservation and without that they cannot assist with the rebooting.
I contacted the agency which handles rebookings here in Lisbon but the told me that until the flight doesn’t leave, nothing would appear on my
In the meantime, the departure time was pushed forward twice and the flight left with almost 20 minutes delay.
What options do I have to rebook the flight?
You don’t…you missed it.
I think you were palmed off…
Are you suffering from gastrointestinal distress? I have heard that airlines won’t want someone vomiting or the other end on their flights as they may have to take the toilet used out of service. So if you call in advance and declare this, they can be amenable to changing a flight. File this one for next time though
One for travel insurance
In the meantime, the departure time was pushed forward twice and the flight left with almost 20 minutes delay.
What options do I have to rebook the flight?
Irrelevant. You hadn’t checked in on time. a short delay of 20 minutes is likely caused by airport delay in loading cargo and getting ATC clearance or even just delays in boarding.
The only time check in gets moved is if there is a known and extensive delay and even then only if airline advises passengers of that in advance as it may not be able to get their ground handler to staff the desks.
Not sure what BA will provide but for future reference BA have policy that allows you to travel on next service, seats being available if you suffered an issue getting to the airport, indeed many airlines do. It’s known as the flat tyre rule and is unwritten and informal. Trick is be nice and you should be fine.
https://www.flyertalk.com/forum/british-airways-british-airways-club/2191392-flat-tire-rule.html
Not sure what BA will provide but for future reference BA have policy that allows you to travel on next service, seats being available if you suffered an issue getting to the airport, indeed many airlines do. It’s known as the flat tyre rule and is unwritten and informal. Trick is be nice and you should be fine.
https://www.flyertalk.com/forum/british-airways-british-airways-club/2191392-flat-tire-rule.html
3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.
OP didn’t do that though. He arrived at the airport after the flight closed.
Contracted gate agents aren’t going to go into the details of BA policy when they will be getting ready to move to the gate to dispatch the flight.
If OP had contacted BA when they were feeling ill it might have been a different matter.
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