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  • iEimis 75 posts

    Tried myself as I was still trying to decide if I want to keep the product for the rest of the year after the sign up bonus and was given 50k. Will most likely keep it as I have a number of trips coming up this year. Travel insurance and lounges abroad will be useful.

    JP 5 posts

    50k on chat

    phil-lavin 76 posts

    Just phoned up to cancel. Wasn’t offered a thing other than a free downgrade to the Gold card 🤷‍♂️

    strickers 718 posts

    50k a week ago on chat, I can still refer.

    sintonesque 2 posts

    50k on chat earlier this week. I’ve had the card since May and it was our main card until I referred my wife last month, so a decent amount of spend went through it. I’ll probably look to cancel it anyway soon.

    kevinchoi 99 posts

    35k on chat today. I’ve held this card since 2020 and used it as my main card for a couple of years, but have put minimal spending on it over the past year or so.

    Mankhool 32 posts

    I was offered a Gold Card, Shall I call/Chat in few weeks. Not making spend on Amex Plat as I have VA+ card.

    tjob81 31 posts

    Did a live chat today, offered 50k , accepted it

    scholar wong 46 posts

    I tried asking a few times, was only ever offered a downgrade and politely told to not try again, ended up cancelling. 😀

    ukpolak 73 posts

    Got the 75000 initial SUB yesterday after holding the card for a couple of months. I asked via chat if any retention offers were available as I was thinking of cancelling, regrettably nothing offered except potential of downgrade to Gold or the free one.

    The agent advised me to contact again towards my anniversary date (so Nov 2023).

    I think I’m on a SUB deal where 25000 pts more will come in month 15 anyway as part of a deferred SUB. Am just wondering whether to retain until then or get back lion’s share of £650 annual fee and restart the two year SUB counter.

    I have availed of £150 UK dining credit and £50 Harvey Nicks in the month or so I had the card in 2023 so will use up those allowances shortly for H1 2024 and maximise any value ahead of any cancellation.

    Kristina 1 post

    50k MR when coming up to first renewal.

    AP 3 posts

    In October a week or so prior to 1st renewal contacted them on Chat threatening to cancel and was offered 35k – which I accepted.
    Since then I have spent around 25k. Contacted them today on chat fully wanting to cancel and was immediately offered 50k – accepted.

    Doug9x 10 posts

    Yesterday asked to cancel via chat and offered to downgrade to free card – no incentive offered at all and CS was ready to progress with the closure. Have put c. £4k pcm through the card since holding.

    Thrillington 41 posts

    There’s no benefit in being coy – straight up ask them is there’s any retention offer available.

    Colin MacKinnon 298 posts

    Well, never asked before, but since everyone else seems to be doing it….

    Mrs MacK said I didn’t really like the two dining credit restaurants in Edinburgh (true), and had travel insurance through my bank (true) and could get 1.5 points per £ as a supp on Mr Mack’s BA Amex….. so what retention can you offer?

    Agent said he “fully understood” – and four minutes later came back with the downgrade offer!

    Oh well, some you win…

    BBbetter 773 posts

    HUACA.

    Harrods 123 posts

    P2 – last retention offer was just over 12 months on an old platinum card which was closed shortly after. Had this new card for about 6 months and all she was offered was downgrade to free card, have put over £40k spend on the card.

    JDB 4,641 posts

    P2 – last retention offer was just over 12 months on an old platinum card which was closed shortly after. Had this new card for about 6 months and all she was offered was downgrade to free card, have put over £40k spend on the card.

    That’s pretty shabby as some have reported applying at the new 75k initial SUB level in Oct/Nov and then getting a 75k retention within a couple of months after banking the original SUB.

    Harrods 123 posts

    P2 – last retention offer was just over 12 months on an old platinum card which was closed shortly after. Had this new card for about 6 months and all she was offered was downgrade to free card, have put over £40k spend on the card.

    That’s pretty shabby as some have reported applying at the new 75k initial SUB level in Oct/Nov and then getting a 75k retention within a couple of months after banking the original SUB.

    I am well aware JDB!!! 🙂

    JDB 4,641 posts

    It’s quite funny that they are now going to manage to brown off even those getting a measly 35k, let alone those being refused anything. Having upped the ante to 75k, even for complete newbies after a month or two, offering less than half even to people coming up to renewal seems effing rude!

    A few months back, maybe last summer, asking for a retention after just six months might generally have been thought to be rather optimistic, but not impossible, whereas now, the sky’s the limit. They are making such a horlicks of the Plat product offering, plus its SUBs, retentions and on/off pro-rata cancellation that it should soon make a good business school case study. New management is urgently needed.

    Harrier25 892 posts

    Shows what a rubbish product Plat actually is! Time for a complete overhaul me thinks

    hake-tfc 5 posts

    On attempting retention offers on Web chat, has anyone experience of trying over multiple chats if they don’t offer a retention bonus? Or do they keep a record of your request and your stuffed. I joined in the 75k offer bonus. Hit the spend in sub 2 months. Want to play on angle of the Pro rata refund Feb date.

    Thegasman 202 posts

    Agents have no discretion, if you’ve asked outright for retention bonus & been denied then the answer will still be no the 57th time.

    tredman 1 post

    Coming up for renewal in March and just asked for an offer. Was given 50k points right away. Am I correct in that I can still cancel?

    I use it as my main card and probably put upwards of £50k on it per year. Not sure if that’s wise though.

    Wiseoldman 123 posts

    Coming up for renewal in March and just asked for an offer. Was given 50k points right away. Am I correct in that I can still cancel?

    I use it as my main card and probably put upwards of £50k on it per year. Not sure if that’s wise though.

    You can cancel even after the points

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