Poor service and website
1st July 2022 at 12:58Dan88
I have to say, I am quite disappointment with Virgin recently.
I have been trying to book a reward flight in December and the app shows 4 seats available in upper class, albeit operated by KLM, which I’m fine with.
I have tried to book them a number of times and each time I complete checkout, it fails with the error that the seats are no longer available.
I have tried calling Virgin 3 times, each time waiting around 2 hours in a queue, only to be cut off and having to start again.
It seems standards are not just sipping on the air!1st July 2022 at 15:12CarpalTravel
Their website is and has always has been poor. You must have missed the special time where they launched their redesign (around 2018 I think it was) and you couldn’t add children to a flight when booking, it didn’t work so they removed the functionality and left it so you had to phone them up. It was like that for days, if not weeks.
If that can make it through to a production environment, who knows what else they don’t bother testing.1st July 2022 at 15:31Philondon
If there are no points seats available on a flight it comes up with an error code instead of simply saying “there are no points seats available on this flight”.1st July 2022 at 16:43Dan88
I’d like them to stop showing the seats being available for points then if that’s the case1st July 2022 at 17:34Sean Mc
Had an email from them today about cost for cancelling a flight. Say if want to go ahead rely to this email and choose A or B. When try to reply get message back that email undeliverable to that email address. Couldn’t make it up.1st July 2022 at 19:31RobHfP Staff
Those flights almost certainly are bookable by phone – https://www.headforpoints.com/2022/06/10/booking-air-france-klm-with-virgin-points/18th July 2022 at 18:20sparkind
I’ve had exactly the same issue when trying to book an Air France flight to SGN. Seats show as available, gets as far as payment, then the ‘seats not available’ message – when they clearly are.
- You must be logged in to reply to this topic.
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
- Lady London on Delay with overbooking
- Travel Strong on Virgin Voyages Master Thread
- Smudgerman on Large purchase on Barclaycard Avios Plus
- RCHammer on ‘Earn 3,000 Virgin Points and get 12 bottles of wine for just £66’ offer
- SteveJ on Best SIM card for roaming internationally/US?
- JDB on Creation Financial Services bashing
- SteveJ on Chat thread – Tuesday 9th August
- bd95 on Virgin Voyages Master Thread
- Ori on Nectar auto convert competition
- Lady London on Creation Financial Services bashing
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.3 million of rooms to date. Click for details.