Poor service and website

[Dan88]

I have to say, I am quite disappointment with Virgin recently.

I have been trying to book a reward flight in December and the app shows 4 seats available in upper class, albeit operated by KLM, which I’m fine with.
I have tried to book them a number of times and each time I complete checkout, it fails with the error that the seats are no longer available.

I have tried calling Virgin 3 times, each time waiting around 2 hours in a queue, only to be cut off and having to start again.

It seems standards are not just sipping on the air!

[CarpalTravel]

Their website is and has always has been poor. You must have missed the special time where they launched their redesign (around 2018 I think it was) and you couldn’t add children to a flight when booking, it didn’t work so they removed the functionality and left it so you had to phone them up. It was like that for days, if not weeks.

If that can make it through to a production environment, who knows what else they don’t bother testing.

[Philondon]

If there are no points seats available on a flight it comes up with an error code instead of simply saying “there are no points seats available on this flight”.

[Dan88]

I’d like them to stop showing the seats being available for points then if that’s the case

[Sean Mc]

Had an email from them today about cost for cancelling a flight. Say if want to go ahead rely to this email and choose A or B. When try to reply get message back that email undeliverable to that email address. Couldn’t make it up.

[Rob]

Those flights almost certainly are bookable by phone – https://www.headforpoints.com/2022/06/10/booking-air-france-klm-with-virgin-points/

[sparkind]

I’ve had exactly the same issue when trying to book an Air France flight to SGN. Seats show as available, gets as far as payment, then the ‘seats not available’ message – when they clearly are.