Return leg charge and ticket # issue

[sonny]

Hey folks!
I did the 1am call to exec club last night to get my club return seat (HND-LHR)

I’ve been charged the Avios, but I’m yet to have a ticket issued or Amex charge (even as pending) – nor have I had email confirmation of a change

I did watch the availability go as the agent booked it for me, and I see the return leg in MMB – just wondered if it’s “secure”.

Should I have seen something by now? First time I’m booking a return leg at release time in the way.

Thanks!

[tiriavpo]

This is quite common in my experience. Payments taken over the phone sometimes seem to take considerably longer to process than online. I assume this was to add a return sector to an already booked outbound, in which case this might have to go to the fabled ‘back office’ to be processed manually. And if you at T-355 you will be at the bottom of the priority list.

I expect it will be ok and the Amex transaction will appear at some stage and the e-ticket will arrive soon. Their usual response is ‘call us back if there is still a problem’ without you really knowing how long it needs to be to become a problem.

[SamG]

As long as you see the return leg in MMB then there is nothing to worry about (well, until check in. I’d call about 3 days before). In my experience things have been pretty quick lately with manual ticketing so you’ll likely see the charge in the next few days.

After a week your CVV will drop out so when they are ready to process the payment you’ll get a mail asking you to contact them so they can take it again.

[sonny]

Ah perfect! You both were right, the charge and email has now been issues.
Phew! Was worrying as I saw some AM flights still available and didn’t know if i should call 😀

Thanks!